Elizabeth Bianco

Experience

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  Rogers Enterprises

  Jul 2014 - May 2019

  Credit Analyst

  Built relationships with colleagues across three different regions to anticipate needs, which ultimately led to faster processing times, allowing for more revenue opportunitiesAssisted clients and sales associates from 96 stores with the credit card application processVerified confidential information, such as address and employment status, for new applicantsPulled and reviewed two credit bureau reports for each customer, TransUnion and Equifax, to determine creditworthiness based on the company's guidelines, including factors such as credit score, income, and debt-to-income ratioSecurely obtained personal information from customers in compliance with CIP guidelines to ensure their utmost privacy and safetyInvestigated and resolved customer credit disputes, such as unauthorized charges or billing errorsAuthorized credit charges against customers' accountsMonitored customer accounts for signs of fraud or risk Show less

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  ChargeSavvy

  Mar 2019 - Oct 2023

  Relationship Manager

  125+ client book of business as the sole point of contact while serving as subject matter expert on company offerings and financeManaged Independent Sales Organization (ISO) relationships and served as a liaison between agents and prospective clientsLed the integration and staff training on the company's first CRM, which provided ease of use and established company best practices Developed onboarding training materials to train and manage an international team in the Philippines as well as on-site employees Team lead for a new onboarding initiative that increased processing volume and revenue by 236% in three monthsProvided valued feedback during hiring and ongoing employee performance to VPServed as internal chargeback expert to guide owners and staff on how to navigate customer-facing portals and respond to chargebacks with the most efficient documents and evidence availableCreated, maintained, and analyzed month-over-month revenue trends to evaluate growth potential within the company's client baseEstablished cross-department, second-level support to resolve client issues Prepared merchant processing agreements and SaaS contracts for all new clientsTrained all new clients to use respective payments processing portals, such as iQ, Vantiv, MX, AccessOne, and BusinessTrackConducted a phone campaign to recover $65,000 of lost monthly licensing fees due to vendor errorServed as point of contact for communication between ChargeSavvy and eight processing partnersUsing CIP procedures, organized all KYC documents, including personal and professional information such as Driver's Licenses, Social Security Cards, FEIN letters, bank statements, and processing statementsPublished specialized payments processing support documents and procedures to allow for more streamlined customer support, resulting in 60% fewer escalated issuesDemonstrated versatility by seamlessly transitioning between different company roles, consistently adding value. Show less

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  Bswift

  Jan 2024 - now

  Client Analyst II