Godomar Lima Junior

Experience

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  NTL - Nova Tecnologia

  May 2000 - Mar 2007

  Support Coordinator

  Responsible for the technical and administrative support of the inventory management system for the entire technological park of the client Michelin South America, as well as identifying GAP's and proposing process improvements and application of the best ITIL Service Management practices. Leadership of ON Site and remote support teamsMain achievements:  20% increase in revenue and 30% reduction in expenses in the contract with Michelin. Considerable increase in customer satisfaction reaching “TOP Box” levels. Inclusion of new services. Show less

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  Hewlett Packard Enterprise

  Apr 2007 - Nov 2021

  - Preparation of solution proposals for IT, Hardware, and outsourcing services.- Attract and implement new “business cases”.- Understand customer needs and develop solutions with team members.- Analysis of RFP / RFI and Public Sector business.- Develop customized solutions, including licenses from Microsoft, VMware, Citrix, etc.- Manage initiatives in all business’s cases involved (in progress, improvements, action plan and/or projects)- Maintain and manage account data in CRM (Salesforce).- Preparation of sales pitch and corporate presentations.- Analysis, management, and control of transaction-by-transaction KPIs.- Management of metrics and service levels.- Analysis of infrastructure for solutions in the areas of data migration.- Delivery cost management supporting the Account Manager.- Search for best practices and adherent to the client's needs, ensuring that the projects under my responsibility meet the deadline and quality requirements.- Technically validate project specifications with the technical team, aiming at synergy and integration during the development of the scope of work.- Performance and P&L monitoring.- Implementation of solutions: Blade server, ProLiant server and environments: Microsoft, Linux, Unix, and VMware.- Knowledge and control of all ongoing initiatives for the customer whether they are continuous improvements, corrective actions and / or projects. Show less - Responsible for supporting the SMT call in case of severity 1 (together with the leader(s) of the tower(s) until the environment is re-established).- Coordination of ON Site Support, Remote and Service Desk support teams, evaluating the performance of these teams.- Know and control all ongoing initiatives at the client whether they are Ongoing, improvements, corrective actions and/or projects.- Manage metrics and service levels.- Management of delivery costs on the account supporting the Account Manager.- Search for innovations and optimizations in the customer's environment.- Monitoring of results and P&L. Show less

  • Solution Architect (Pre Sales)

    Mar 2012 - Nov 2021

  • Account Delivery Manager

    Apr 2007 - Mar 2012
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  Em Transição de Carreira - In Career Transition

  Dec 2021 - Apr 2022

  Em transição de Carreira
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  GLOBAL HITSS

  May 2022 - now

  Senior Service Delivery Manager