
Duno Susan Jacob
Internship - Customer Satisfaction

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About me
HR & Accounting Generalist
Education

United Indian School, Kuwait
2002 - 201012th Business/Commerce, GeneralHIGH SCHOOL

Bharathiar University
2013 - 2015Master of International Business Retail Management 82%MIB

Mahatma Gandhi University
2010 - 2013Bachelor of Business Management Investment Management 3.03BBM
Experience

Hoysala Projects Pvt Ltd
Apr 2013 - May 2013Internship - Customer SatisfactionWorked as a project trainee and did a research on customer satisfaction.

South Indian Bank
May 2014 - Jun 2014Internship - Online BankingWorked as a project trainee and gained knowledge about online banking and risks associated with it.

Al Muhaisen International Group - Nusaiba Foodstuff
Mar 2016 - Dec 2018- Preparation of monthly and annual financial reports.- Reconciliation of various accounts such as bank, cash, customer and supplier statements etc.- Computing Cost of Foreign Consignments.- Preparing profitability , cash collection reports and submit to management.- Preparation and transfer of salaries for the entire staff.- Coordinate with auditors, management, legal advisers. - Handling day to day transactions involving both cash and bank.- Reconciliation of Customers and Supplier accounts.- Handling Accounts Receivable and Payable. - Assisting in preparation of P&L and B/S.- Accounting various J/Es.- Sending statements to all customers.
Senior Accountant & Human Resource Officer
Feb 2018 - Dec 2018Accountant
Mar 2016 - Jan 2018

Bustop Advertising Company
Jan 2019 - nowHR & Accounting Generalist- Recording Financial transactions on Quickbooks (Debtors, Creditors,Revenue and Expenses).- Accounts Receivables - Raising invoices and sending to customers. Processing, verifying and recording receipts for services rendered, customer follow up for pending payments. Debt aging report- Accounts Payables - Verify, record bills received from suppliers. Facilitate payment to suppliers through bank transfers, cheques or cash. Maintain, book and reclaim petty cash expenses. Accounts payable status reports.- Maintaining excel sheet for client projects(Date of invoice, project name, amount, invoice number, payment status, cost)- Checking and Responding to queries on company email - Payroll - Monitoring daily attendance and collecting monthly employee timesheet. Calculating work hours, deductions, benefits. Preparing payroll reports.- HR - Entering new employee data into company data base and HR software. Responding to employee’s queries about salaries, annual leave, sick leave etc.Introduce and implement new HR initiatives and systems. (Performance Review)Posting Ads and managing hiring process. Record employee transactions on Mena Itech HR software Show less
Licenses & Certifications
- View certificate

HR as a Business Partner
LinkedInJun 2020 - View certificate

Learning Personal Branding
LinkedInJul 2020 - View certificate

Human Resources: Running Company Onboarding
LinkedInJun 2020 - View certificate

Communicating with Empathy
LinkedInJun 2020 - View certificate

Become an HR Business Partner
LinkedInJun 2020 
Social Media Marketing - Strategy and Optimization
LinkedInJun 2020
Logistics and supply chain management
Confederation of Indian Industry
The Fundamentals of Digital Marketing
GoogleDec 2019
Learning Personal Branding
LinkedInJun 2020
Productivity Tips- Finding your productive mindset
LinkedInJun 2020
Volunteer Experience
Article writer
Issued by GRD College
Associated with Duno Susan Jacob
Languages
- frFrench
- arArabic
- taTamil
- maMalayalam
- enEnglish
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