Joel Roumain

Experience

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  San Juan Marriott Resort & Stellaris Casino

  Jul 1997 - May 2014

  Bartender

  Take beverage orders from serving staff or directly from patrons; serve wine, and bottled or draft beer; clean bar, work areas, and tables; mix ingredients to prepare cocktails and other drinks; serve snacks and other food items.Supervise bar staff and other bartenders to ensure customer satisfaction.Ordering of supplies, beverage and liquor requisitions.Ensuring safe work environment by identifying security hazards and reporting.

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  Marriott Hotels

  May 2014 - Nov 2014

  Food and Beverage Supervisor

  Keeping track of inventory, balancing and adjusting.Scheduling and forecasting of staff needed depending on hotel occupancy and events.Lead both breakfast and dinner teams.Interviewed and assisted in hiring and training of front of the house staff.

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  Courtyard by Marriott

  Nov 2014 - Jun 2016

  Food and Beverage Supervisor

  Tracking of Quality program, reporting and sharing results with team.Conducting service audits, reporting results and taking corrective measures to ensure quality service.Meeting daily with team to do pre-shift preparations and coordinate rotations.Visiting patrons, making sure their expectations and needs are meet; create relations.Ordering beer and liquor stock to vendors.Hosting and coordination of dinner events in the restaurant.Scheduling and payroll

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  Global Miami Joint Venture

  Aug 2016 - Mar 2020

  F & B Senior Manager

  Running a Day to Day operation of a full service restaurant at the Miami Airport.The restaurant is part of a multi unit operation, where the manager will rotate to other operations, depending on needs; working regularly in casual dining restaurant "Islander". Also have worked on other restaurants, Clubhouse One, Sushi Maki and Irish Pub. Conducting day to day meetings with FOH staff.Tracking Restaurant Sales & Server SalesTraining & Coaching staff based on performance reports & audits.Monitor Kitchen preparation and when needed help as a cook.Conduct and oversee inventories, daily and monthly. Requisition of goods and materials.Scheduling of FOH & BOH employees, as well as managers schedule. Weekly payroll & labor control.Resolved many customer complaints, and always ensured that the customers leave satisfied Show less

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  Sheraton Miami Airport Hotel & Executive Meeting Center

  Mar 2020 - Mar 2020

  Outlet Manager
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  Williams Island POA

  Feb 2021 - Feb 2022

  Assistant Food Beverage Manager
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  Noble House Hotels & Resorts

  Feb 2022 - now

  Food and Beverage Manager