Matteo Pezzullo

Experience

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  UNHCR, the UN Refugee Agency

  Jan 2010 - Jul 2010

  Internship

  Analysis of asylum applications; translation of official documents and reports; research of country origin information and human rights situation. Assistant in the interviews of asylum seekers and analysis of national and international law related to international protection.

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  CIDEAL Foundation

  Jul 2010 - Oct 2010

  Scholarship Holder

  Assistant scholar of the Project Manager in the projects: “Social Integration of women and education of civic responsibility” and “Empowerment of Tunisian NGO about the gender equality approach” in Tunis (Tunisia).

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  Afromedianet (NGO)

  Sept 2011 - Apr 2012

  Researcher

  Producing communications pieces with an emphasis on development issues, human rights and humanitarian affairs in Africa; attending and reporting on meetings at “the Palais des Nations”, UN Headquarters, Geneva. Drafting country situation assessments, including political events and humanitarian problems on Northern African Countries – Egypt, Libya, Tunisia, Algeria, Morocco, Mauritania and Western Sahara.

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  Althea

  Nov 2013 - Jul 2014

  Business Development

  Administrative duties and contract analysis for the submission of some offers in response to international calls for tenders concerning the supply of biomedical equipment and technical assistance in favor of some hospitals in Algeria, Armenia, Tunisia, Serbia, Uruguay and Vietnam. These calls are financed by the Italian Ministry of Foreign Affairs, the Algerian Ministry of Health, Europeaid and World Bank.

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  OXFAM Italia

  Sept 2014 - Dec 2014

  Regional Coordinator

  Organizational and administrative tasks, search of employees and management of their work, management of promotional and communication events. I have been in charge to supervise a team of three employees and fourteen volunteers.

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  Sanatrix Spa of Naples

  Mar 2015 - Dec 2016

  Project Consultant for tenders

  Organizational and administrative tasks for the internationalization of the enterprise. Administrative duties and contract analysis for the submission of offers in response to national and international calls for tenders concerning the supply of healthcare services.

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  Instituto de Estudios Internacionales y Europeos "Francisco de Vitoria"​

  Feb 2017 - Jan 2020

  Researcher
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  Biovalley Investments

  Feb 2017 - Jul 2017

  Project Management Officer

  Follow-up and coordination for the implementation of European projects in the field of scientific research, biotechnology and biomedical engineering - Horizon 2020, European Regional Development Fund (ERDF), Interreg Europe - . Support for the identification, planning and submission of new projects.

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  NH Hotel Group

  Aug 2017 - Dec 2017

  Reservation and Customer Service Agent

  • Managing reservation inquiries. Knowledge of SAP.• Providing information about hotels and services.

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  IBM

  Jan 2018 - now

  Software license keys Analyst and Customer Support

  • Technical and customer support to Business Partners and clients on the implementation of license contracts and software regulations – brands IBM-I, AIX and Storage.• Maintenance and monitoring of license inventories.• Investigation of customer issues related to software regulations and agreements.• Analysis of license orders. • Maintenance and monitoring of IBM ESS web page.• Web support: 1st level support for the ESS portal (www.ibm.com/eserver/ess). Web guidance, web monitoring. • Support for the back-end team to improve the user experience.• Continuous Improvement work to improve processes. Show less