Gale Henry

Experience

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  Verizon Communications

  Aug 1981 - Jan 2011

  Business Analyst/Lead Systems Analyst/Release Manager (Employee)

  Extensive experience in Telecomm IT organization where I developed and refined the following skills as both an Individual Contributor and Team Member: Business AnalysisTechnical WritingClient LiaisonSystems AnalysisUser Interface DevelopmentProject ManagementTesting - Unit/System/User Acceptance/RegressionDefect Analysis/Tracking/Resolution,Estimating and BudgetingApplication DesignCOBOL CodingADDITIONAL INFORMATION ABOUT SPECIFIC POSITIONS AVAILABLE UPON REQUEST Show less

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  Voya Investment Management

  Jan 2012 - Apr 2012

  Business Analyst (Contract)

  Elicited and documented business requirements from ING (now Voya) Retirement Services SME’s for enhancements to web-based applications supporting retirement systems across corporate, healthcare, government and education industries, for internal Plan Administrators and external retirement plan participants and third-party administrators. Performed business analysis and produced detailed application specifications and wireframes in support of business-requested and Regulatory-mandated enhancements to Retirement Services products. Conducted walkthroughs to gain concurrence of business and technical approvers. Participated in all aspects of project implementation from Pricing through QA testing, including design and use case reviews, in waterfall development environment. Show less

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  Verizon

  Jun 2012 - Jan 2014

  Business Analyst/RAD Team (Contract)

  Verizon IT - Service Delivery and Assurance - Dispatch and Field Workforce SystemsDelivered multi-phased, high profile web-based workforce management system used by ~300 dispatchers in work centers. Provided dispatchers with customizable views of pending regional workloads along with technician skills and availability to support real-time workload management of >100K jobs/week. Transitioned internal users from regional legacy systems to new integrated web application. Defined automated job loading application that prioritizes, distributes and schedules work to technicians across Verizon global footprint with goal of 70% ‘zero touch’. Ensured high quality on-time service to customers while maximizing the efficiency of the workforce and company assets. Interviewed staff to elicit and refine business requirements. Resolved issues between client groups and developers as to scope and content of releases.Developed complex Systems Requirements Specifications (SRS) documents for major enhancements to various workforce management applications (vForce, CoA Dispatch) in accelerated timeframes, using a hybrid waterfall/Agile development methodology.Reported on progress of multiple simultaneous releases at daily project status meetings. Worked closely with Project Management and User Acceptance Testing team to identify and resolve issues. Collaborated with onshore and offshore IT Usability and Development teams to ensure proposed screen mockups, design and code are consistent with customer requirements. Investigated and resolved test defects found in DIT/SIT/UAT Testing/post-implementation. Engaged clients, testers and developers in issue resolution while documenting and tracking changes in SRS. Show less

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  Health Care Information - Medical Coding

  Sept 2014 - May 2015

  Full-time Student

  GPA 4.0 Dean's List. Medical Coding Certificate of Achievement - May 2015. Related courses include Health Information Management, Human Diseases, Medical Terminology, Anatomy & Physiology, Medical Insurance and Medical Coding courses in ICD-9/ICD-10 and CPT.

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  Verizon Communications

  May 2015 - Jun 2015

  Business Requirements Planner - Wireline Network Operations (Contract)

  As part of of D&E Front Door organization, developed Planning and Business Requirements for Work Center, Central Office and Field Operations business units.

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  Blue Cross Blue Shield of Rhode Island

  Jul 2015 - Jan 2016

  Business Analyst, Enterprise Program Management Office - Business Engagement

  Engage clients and elicit business needs; develop Business Cases and Cost Benefit Analyses for client proposals, obtain estimates from impacted organizations, present business cases to governance committees, produce Business Requirements Documents (BRD), gain business owner approvals throughout PDLC. Use of Blueprint Requirements Management software to create and manage requirements documents. Use of SharePoint for document management of all PDLC artifacts and tracking of project status. Healthcare-related initiatives include: - annual testing of plans and rates on the Rhode Island Marketplace website,- Group Cancellation and Group Reinstatement of membership via the Rhode Island Marketplace website, - purchase and implementation of McKesson KnowledgePack Code Auditing software, - purchase and implementation of Multi-Factor Authentication software for secure credentialing, - purchase and implementation of Vendor and Delegate Oversight software, - new Provider Portal with enhanced functionality for Providers and enterprise, - archival of Facets claims data. Show less

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  Self-employed

  Oct 2017 - now

  Apple Orchard Owner and Manager

  Orchard Management of private apple orchard; Distribute apple harvest free to local community.