Deep Enrich
Monica Gonzalez G
370 followers
Chicago, Illinois, United States
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About me
Operations Analyst | Client Service & Experience | Modern Languages | Chargebacks | E-Commerce
Education
Universidad EAN
2022 - 2022Diplomado E-Commerce Y Marketing Digital
Universidad de La Sabana
2022 - 2023Diplomado Gerencia de la Experiencia del ClienteUniversidad EAN
2016 - 2019Formación Profesional de Grado Superior Lenguas ModernasÉnfasis en comunicación digital y contenidos multimedia
Experience
Arcos Dorados
Oct 2013 - Mar 2015Anfitriona Lider
Sept 2014 - Mar 2015Anfitrión
Oct 2013 - Sept 2014
HARD ROCK CAFE
Aug 2015 - Nov 2015Anfitrión
Banco de Bogotá
Jan 2016 - Mar 2017Cajero bancario
SONDA
Aug 2017 - Jan 2018Agente de atención telefónica
Paymentez
Aug 2018 - Dec 2021Líder Customer Service
Sept 2020 - Dec 2021Agente Sr Trilingüe de Soporte
Aug 2019 - Sept 2020Agente Sr de Soporte
Aug 2018 - Aug 2019
H&CO Latam
Dec 2021 - Apr 2024Operations Analyst
Mar 2023 - Apr 2024Client Experience Specialist
Dec 2021 - Mar 2023
Slice Factory
Jan 2025 - nowAssistant Director of Operations
Licenses & Certifications
Entrenamiento Pagos Digitales para el Comercio Electrónico
Universidad EANJul 2021- View certificate
Scrum Fundamentals Certified
SCRUMstudy - Accreditation Body for Scrum and AgileAug 2021
- View certificate
Concienciación en ciberseguridad: Terminología de ciberseguridad
LinkedInDec 2023 - View certificate
Teletrabajo
LinkedInDec 2023 - View certificate
Mejora tu productividad
LinkedInDec 2023 
English as a Second Language
Midland CollegeApr 2018
Languages
- inInglés
- poPortugués
- esEspañol
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