Kate Doerzaph

Experience

• 

  Walmart

  Jun 2008 - Jun 2010

  Sales Associate

  Assisted with stores inventory management duties including recording out of stocks, preparing for yearly store inventory, and picking items from inventory to fill retail displays. Answered incoming phone calls and directed calls to the appropriate team members. Greeted customers and assisted them by locating products, price-checking items and placing custom jewelry orders. Prioritized daily duties as store required. Responsibilities included cashiering, stocking shelves and maintaining retail displays. Show less

• 

  Moscow Food Co-op

  Jun 2010 - Feb 2013

  Barista, Deli Server, Prep Cook, Cheese Assistant

  Monitored and stocked deli supplies including perishable goods and paper goods daily. Placed orders to replenish supplies bi-weekly or as needed. Welcomed customers and helped them choose appropriate foods based on their specific dietary preferences or restrictions. Communicated effectively with teammates to run the deli’s seven food service areas, maintain a clean dining room, stock displays and cashier.

• 

  Petsmart

  Apr 2013 - Sept 2014

  Pet Trainer

  Managed up to 10 owners and their dogs through 6-week long dog training classes. Explained and demonstrated exercises, guided group practice, and checked for client understanding. Led over 12 group classes each week. Answered phones, scheduled appointments, and followed-up after each session in order to acquire and retain dog training clients. Maintained confidential client records including attendance, personal information and pet vaccination history. Scheduled pet training classes, seminars, and events for the stores three pet trainers at least three months in advance. Show less

• 

  Spectrum Brands

  Sept 2014 - now

  Consumer Relations Specialist

  Responsible for customer service on the companies seven Facebook pages, six brand websites, more than ten retailer websites, and hundreds of companion animal products on Amazon.com. Represented well-known pet product brands like Nature's Miracle, FURminator, and Dingo. Created and maintained consumer contact information and complaint histories in company owned management software. Record keeping included all instances of contact with consumers, product information, lot codes, receipts, pictures, refunds, summary of the issue, and accurate tagging of complaint to make data trending more efficient for Quality Assurance team. Used excellent written and verbal communication skills to provide top-notch customer service and rebuild consumers trust in company. Specialized in online customer service including public responses to negative consumer reviews on brand websites, retailer websites, and Amazon.com. Show less