Talk to sales Try for Free
Virginia Sanchez García-Toledano

Virginia Sanchez García-Toledano

Guest Services Agent

Followers of Virginia Sanchez García-Toledano862 followers
location of Virginia Sanchez García-ToledanoDominican Republic

Connect with Virginia Sanchez García-Toledano to Send Message

Connect

Connect with Virginia Sanchez García-Toledano to Send Message

Connect

  • Timeline

  • About me

    Area Customer Experience Senior Manager Dominican Republic & Latam

  • Education

    • Les Roches Marbella International School of Hotel Management

      2014 - 2015
      Postgraduate in International Hotel Management Hospitality Administration/Management

      Areas:Rooms Division ManagementRooms Division OperationsTalent Management in the Hotel IndustryAccounting & Financial Management for HotelsDesign & Facilities Management in the Hotel EnvironmentFood & Beverage ManagementMarketing for HotelsEvents Management in the Hotel EnvironmentProfessional Culinary ConceptsFood & Beverage Practical Kitchen/Service/StewardingManagement Skills

    • Universidad de Castilla-La Mancha

      2008 - 2014
      Business Administration and Management, General

  • Experience

    • Hilton Buenavista Toledo

      Jan 2013 - Sept 2014
      Guest Services Agent

      Guests registration and guests check-out at the front deskCashier responsibilitiesGuest serviceRoom serviceRooms, restaurants, spa and external services reservationsTelemarketing phone operatorManagement of complaints and recommendations MICE, business groups and Fam Trip operations

    • Meliá Hotels International

      Apr 2015 - now

      • Area Customer Experience Senior Manager Dominican Republic & Latam

        May 2022 - now

      • Head of GEX Service Center Mexico & Dominican Republic

        Jun 2021 - May 2022

      • Guest Experience Manager at Paradisus Palma Real

        Dec 2020 - Jun 2021

      • Task Force Guest Experience Manager at Paradisus Cancun

        Sept 2020 - Jun 2021

      • Guest Experience Manager at Paradisus Palma Real

        Feb 2020 - Jun 2021

      • Guest Experience Assistant Director at The Grand Reserve

        Jun 2019 - Jun 2021

      • Corporate Brands & Multibrand Projects

        Jun 2017 - Jun 2021

      • Global GEX Coordinator

        Apr 2016 - Jun 2017

      • Global Loyalty & Partnership

        Oct 2015 - Apr 2016

      • Global Customer Experience Trainee

        Apr 2015 - Oct 2015

  • Licenses & Certifications

    • IELTS Diploma - B2 English level

      British Council