Charles MacIver

Experience

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  King County Metro

  Jan 1989 - Jan 2000

  Procurement Specialist

  • Performed all aspects of strategic supplier management, procurement, inventory management and planning• Tenure as acting Chief of Warehousing and Stores (including Hazardous Materials Mgmt.)• Management and supervision of Stores personnel in a union environment• Set policies and procedures, training, employee counseling, performance evaluations• Managed all aspects of inventory management, planning and buying as required• Designed new, and re-designed existing parts supply warehouses• Representative Supply Chain Management subject matter expert in the Metro Greenfield Business Transformation Program• Subject matter expert in Procurement, Manufacturing, and Inventory Management areas for all IT system evaluations and implementations. Included ERP systems (Oracle Financials, SAP), Vehicle Maintenance systems, and Inventory Management systems RFP’s for replacement or upgrades.• SAP Business Analyst Subject Matter Expert for King County Metro SAP Implementation (1998-1999); areas included Procure to Pay, Inventory Management, Materials Management, Warehouse Management, Security and Supply Chain systems integration Show less

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  The Hearts of the Garden

  Apr 1990 - May 1997

  Director, Retail and Business Operations

  • Co-owned and directed all functions in retail and business operations of a home furniture, decor and gift store. Included sales, marketing, advertising, shows, employee supervision and training, purchasing, accounting, manufacturing, and inventory control

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  T-Mobile

  Jan 2000 - Jan 2006

  SAP Manager

  • Application Manager of the ERP Sales and Retail Systems techno-functional application team; full life-cycle build to run, SAP Liaison for CRM/SD, Biller Direct, and IS Retail• Managed, developed, trained, coached, and mentored ERP configuration engineers, and configuration managers; positioned for growth, and success in project delivery excellence• Vendor management for outsourced ERP programs, projects, and enhancements, including a capacity-based engagement for enterprise application production support• Key stakeholder/decision maker in the enterprise ERP strategic plan and roadmap• Defined and evangelized multiple ERP IT SDLC policies, processes, procedures & artifacts• Application Manager of the Aristo Parcel Shipping System. Enterprise level Tier 1 critical fulfillment system; full lifecycle engineering and operational support to OLA’s and SLA’s• Application Manager of the RF Serialization Data Collection System. Tier 1 critical fulfillment system; full lifecycle engineering and operational support to OLA’s and SLA’s• Project Manager of Business Objects Enterprise platform implementation, build to run operationalization; Application and Operations Manager; Security design & administration• Customer Operations Services Reporting Systems Project Manager and techno-functional subject matter expert of the Amdocs SAMSON Telecom Billing System (Oracle)• Roles as ERP Configuration Manager, Lead Module Configuration Engineer, and Module Configuration Engineer in SAP CRM, O2A, P2P, LO-IM, MM, WM, SEC, CA, and IS Retail Show less

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  Microsoft Corporation

  Oct 2006 - Nov 2013

  Sr. Program Manager

  • Manage all facets of program and project management based on the Microsoft IT Lifecycle (ITLC), coach and mentor PM’s internally and across teams• IT PMO, program management of complex, strategic ERP programs and projects; key stakeholder collaborative negotiations resolving cross-program and platform conflicts• Initiated and established YoY ERP Platform Readiness Program with CIO sponsorship• Transformation of the IT ERP Release Management arena including establishing a team, defining and/or redefining processes, policies, procedures, and release strategies; Release management of globally disbursed, strategic programs and projects• Program management of IT ERP global strategic vendor engagements; full lifecycle contract management, drafted RFP’s and SOW’s, contract review, award, execution, engagement management (Accenture (120+), Infosys (~60), Zytalis (now HCL-Axon)• Microsoft SAP MaxAttention Engagement owner since inception of the agreement, facilitate contract renewals, strategic service roadmap owner, SAP relationship management, Microsoft liaison and SAP MaxAttention reference customer, SAP Customer Center of Excellence certification owner• IT SAP Risk Management Office team member since inception, established risk management strategy, methodology, and RMO operationalization• Defined Microsoft IT’s SAP archiving strategy, best practices, policies, and guiding principles, reviewed by Gartner Research VP as “…very complete and well thought out”• Advise and consult internal ERP engineering and production support teams on SAP solution approaches, advanced troubleshooting, and escalations as required• Active ASUG SAP Landscape Transformation Software Influence Council member• Designated Gartner IT Leader/Advisor for the Enterprise Application Services organization Show less

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  Costco Wholesale

  Dec 2013 - Aug 2014

  SAP Release Manager

  • Change and release management, strategy, planning and environment management of a new SAP full life cycle implementation program• Lead release deployment and cutover planning, readiness, and execution of the largest multi-system deployment in the history of Costco IT involving ~50 systems/applications (both SAP and non-SAP)• Lead environment orchestration within a complex IT landscape including ~80 interfaces• Provide recommendations and guidance on SAP best practices for the SAP Competency Center in the areas of implementation, operations, SAP MaxAttention, and organization Show less

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  SAP

  Sept 2014 - May 2017

  Delivery Manager

  • Responsible to perform full lifecycle project management practices in delivery of key customer strategic initiatives within the Retail and Fashion industries• Includes all facets of program/project management, and customer relationship management to effectively position the customer for success as appropriate within the scope of an engagement

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  SAP National Security Services (SAP NS2)

  Jun 2017 - now

  SAP Technical Quality Manager

  • Responsible to orchestrate and deliver SAP MaxSecure Program activities (multi-million $$) for a Fortune 50 company (currently). Engagements are highly secure in nature, strategic and tactical activities performed are targeted to position the customer for success in maximizing their SAP ecosystem investments.• Shared accountability with the customer to ensure implementation success in delivery quality and realized value. Proactive operational process and performance analysis with course correcting measures provided. Support and drive innovation initiatives to bridge business process gaps as needed.• Bridge the customer to SAP NS2 and SAP specialized expertise including the Mission Control Center, Operations Control Center, and Innovation Control Center to facilitate ongoing success. Position and support engagement governance to ensure continuous improvement, and assist in maximizing the customer's return on investment of their SAP ecosystem. Show less