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Ahemen Rose Wende MBA(Wales),PHRi
Client Services Manager

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About me
HR Business Partner/Business Development Specialist |Learning Manager
Education

University of Wales, Cardiff
2011 - 2015Master of Business Administration (MBA) Business Administration and MeritThis a global gold standard management qualification which provides a rigorous and challenging postgraduate business and management experience.I developed an understanding of the role /function and drivers of change in organisation exploring the core disciplines of business and management including finance, human resource management, marketing, and strategic planning at middle/senior management level.Also how strategic thinking can be applied in successful management

University of Wales, Cardiff
2009 - 2012Master of Business Administration (MBA) MajorDissertation"Impact of six sigma on the development of small businesses in Nigeria"

Federal polytechnic mubi Adamawa State,Nigeria
1997 - 2003HND Major Lower CreditActivities and Societies: Departmental association leadership(secretary) This course coversReview of global food situation ,the micro-floral of foods. Physical, chemical and biological principles of food processing and preservation. Food standards and safety and nutrition .Introduction to the concept of engineering units and dimensions applicable to the food industry.Techniques for writing and presentation of reports; use of illustrations for presentation of data.
Experience

VFS(Outsourced office for British High Commission)
Feb 2006 - Apr 2009Client Services Manager• Help desk Unit head.• Function as an information source through telephonic assistance to applicants• Process all complains, following established guidelines.• Provide pleasant customer experience through superior customer service methods, problem solving and real time issue resolution.• Applicant Data entry

Amorit International Limited
Jan 2010 - May 2012Human Resources Assistant• Developed and administered human resources plans and procedures for all company personnel, and assisted in driving company culture.• Facilitated Human Resources (HR)functions, including on-boarding, new hire orientations and trainings; scheduling and conducting first interviews.• Responsible for all the HR related vendor invoices including auditing and preparation for remittance of all weekly, bi-weekly, monthly, and quarterly vendor invoices. Payroll Administration.• Stay on top of market rates so that the organization’s pay is competitive to attract and retain employee Show less

E-Barcs MFB Ltd
Apr 2010 - Sept 2012Senior Banking Executive-Credit·• Successfully grew the banks client base through Direct sales Activities • Landed new customers accounts through Cold calling and emailing techniques • Initiate and organize direct email campaigns using customer date in the system to drive profitability of E-Barcs• Generating creative ideas and content for sales collateral.• Utilized strong negotiation skills to mobilized funds and developed risk management tactics.• Generating ideas and content for sales collateral.• Utilized strong negotiation skills to mobilized funds and developed risk management tactics Show less

Femaz
Mar 2013 - Jul 2015Business Development Manager· Marketing• Built professional relationships that increased branch overall sales through identification of client’s needs.• Skilled in SME coordination and management • Created the Weekly Report system as KPI for Management Profit Reporting• Cross sold additional products and services to the bank customers Credit• Research and develop risk management policies for SME loans• Supervision of credit groups• Create a credit worthy risk analysis check list of prospective customers Show less

Redbridge Healthcare Group
Jan 2015 - Jan 2018Senior Consultant/Learning Manager·•Manage the unit like a subsidiary: develop, create target market/marketing plans and generate revenue.•Develop target market list within the HCP using need assessments techniques.• Create modules and facilitates trainings for medical professionals.• Stake holder Networking with local and foreign partnership.• Support other Project teams with relevant research documentsMANAGEMENT CONSULTANT | Redbridge Healthcare| 2015• Worked with colleagues in the digital development team to develop and deliver digital automation and strategies.• Assist team lead on the NNPC HMO project.• Conduct hospital auditing and sign-up providers.• Support business strategizing of the new Markfema HMO.• Design and manage business revenue channels for MSO international (Nigeria)/Redbridge healthcare.• Develop business document for Project teamsASSISTANT PROJECT MANAGER.EMPLOYEE MEDICAL BENEFIT CONFERENCE AND EXHIBITION(EMBC 2017)Source and negotiate with vendors and suppliersIn charge of sourcing endorsement for the event.Develop sales emails forIdentify Target delegate Develop social media post for awareness campaign Show less

Sangross Capital Ltd
Jul 2019 - Apr 2022Project Director-Set and control budget including navigating procurements, • Oversee all consultants and technical partners to ensure contracts and agreements are executed and implemented to satisfaction• Prepare essential reports by collating, analyzing and summarizing information and trends of the market including Proposals.• Managing conflicts and negotiations for staff and clients.• Oversaw confidential documents flow, including managing sales contracts and ensuring compliance relating to project objectives.-Oversee the compliance of all executed contracts with consultants and technical partners Show less

IRescue App
Apr 2023 - nowHuman Resources Business Partner• Develop the HR department and oversee the administrative functions for 30 employees.• Perfomance management planning • Manage the hiring process from recruiting/ interviewing and on-boarding of new staff.• Developed company policy document to guide to align with company objectives.• Improved employee engagement through 3 point programs initiatives.• Manage payroll.

Rovetted Global Resources
Jul 2023 - nowAssistant General ManagerOver seeing day to day operations by ensuring smooth and efficient workflowCollaborate with project teams, to ensure effective coordination and communication.Liase with marketing team to develop marketing strategies and support sales activities Liase with Social media team to develop marketing collaterals to promote home salesDevelop and implement operational policies, procedures and guidelines ton enhanceproductivity and customer satisfaction.Identify operational inefficiencies and suggest cost effective solutions to optimise processes.Facilitate effective cross-functional communication and coordination with the the finance, human resources and procurement department.Responsible for promoting a culture of teamwork, collaboration, and continues improvement of team.Provide guidance, mentorship and support to team members, fostering a positive and productive work environment.Work with HR Dept to develop pay structure and company policies. Show less
Licenses & Certifications

Galileo CBR
Landover Aviation Business school Lagos- View certificate

Business Process Management in Healthcare organisations
CouseraNov 2021 
Mobile APP and Web Development
Mc Anderson and AssociateSept 2017
Professional in Human Resources - International (PHRi)
HRCIDec 2022
Languages
- haHausa,yoruba ,tiv and english
- enEnglish
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