Hunter Rasmussen

Experience

• 

  College of Charleston Esports

  Aug 2020 - Mar 2022

  • Establish expectations and keep an open line of communication with players to foster a sense of belonging and to encourage teamwork• Schedule games with other teams outside of competition to give players a no stress environment to practice and to try out new ideas• Schedule VOD reviews in order to identify problems and find amicable solutions for continued success within the team • Make regular announcements throughout the year to keep members informed on events, opportunities, and important information• Coordinate with other officers and management to ensure everyone gets what they need• Maintain good outreach with local businesses and clubs in order to support retention and interaction between members • Plan events and coordinate with student life to stay within regulations• Collaborate with local businesses in order to promote a sense of community• Coordinate with other team management within in order to keep up efficiency• Run entertaining and consistent events in order to keep up interest from members• Create and innovate branding and marketing materials

  • Team Manager

    Dec 2021 - Mar 2022

  • President

    Aug 2021 - Dec 2021

  • Community Manager

    Aug 2020 - Aug 2021
• 

  College of Charleston

  Apr 2021 - Apr 2022

  • Support day to day operations including A/V, PC, and Networking Equipment• Ensure end users are easily able to access equipment, and operate with high efficiency• Respond to tickets in a timely manner and assist other teams in department• Design equipment setups in rooms that fit the needs of the client• Evaluate and analyze the flow of audio and video connections in order to troubleshoot more effectively • Support network infrastructure and ensure day to day operations run smoothly• Replace equipment as needed• Identify problems before and as they arise• Gain an understanding of how networks work on a large scale• Wipe old equipment as it enters of end of life and is replaced• Install new equipment in a timely manner

  • IT Networking / AV / PC Technician

    Dec 2021 - Apr 2022

  • Student Network Engineer

    Apr 2021 - Dec 2021
• 

  United States Department of Defense

  Dec 2022 - Jan 2024

  Tier One Analyst / Backup Lead - Defense Health Agency

  • Managed queues in a backup lead capacity in order to assign work to their respective teams or workflows• Troubleshot end user software to enable continued operations for 150,000 DHA employees and 9.6 million service members, retirees and family members• Trained and guided new employees on standard operating procedures and day to day operations• Identified and made 400+ ServiceNow configuration items in order to better track metrics on courses experiencing technical difficulties• Reported outage for VoIP phones and reconfigured equipment to restore functionality at Global Service Center• Support applications for day-to-day operations domestically and internationally• Strong critical thinking and IT troubleshooting techniques• Developed an understanding of HIPAA and information retention concepts Show less