Akiful Mohaimin

Experience

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  MetroNet Bangladesh Limited

  Sept 2017 - Jun 2018

  Assistant System Engineer

  • Provide technical support and customer service excellence over the telephony/mailing system. • Troubleshoot the connectives through network monitoring tools. • Carrying out different kinds of technical tasks assigned over different periods. • Functioning as an information source to answer questions, assigning tasks, following up, and giving instructions to the operation team as required.

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  Augmedix

  Jul 2018 - May 2021

  Technical Support Engineer

  Provide real-time solutions and document all technical problems faced by the US-based doctors and their remote scribes using the augmented reality technology service via Google Glass in health care.• Provide troubleshooting and technical support via support chat, web-based tools, and e-mail to US Doctors and Scribes (remote assistants).• Monitor and diagnose problems with the network monitoring tools and Goggle Glass for the Doctors.• Maintain, troubleshoot and resolve issues using VMWare and Active Directory. • Assisting Augmedix Implementation Manager with app issues, escalations and requests where required. • Communicate with the scribes and doctors to provide extensive device troubleshooting solutions.• Resolve technical issues in real-time after thorough analysis of Google Glass signals data on Hosted Graphite and Portal Logs.• Document issues in tickets using Freshdesk to propagate customer feedback, needs and wishes for service improvements.• Contribute data/insights to root cause analysis that led to effective problem-solving.• Face all sorts of technical queries from partners, customers and employees. • Maintain a high level of professionalism in all correspondence and customer interactions, both internal and external.Augmedix is a Silicon Valley start-up who provide an Augmented Reality (AR) technology service using Google Glass and other devices to US-Doctors with to Rehumanize Healthcare! Show less

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  ReliSource

  Jun 2021 - Apr 2022

  Technical Support Analyst