Valerie Opata

Experience

• 

  E.Services Africa Ltd

  Dec 2014 - Nov 2015

  Brand Ambassador

  Provide customers with product and service information.Logging of customer complaints and ensuring customer satisfaction.Answer calls and responds to emails.Identify and escalate priority issues.Documents in all call-in formats.Enter new customer information into the system and update existing customer information.

• 

  Hatua Tech Ltd

  Mar 2015 - Mar 2019

  Enterprise Resources Planning Functional Consultant

  Be involved in all aspects of the development life cycle, including architecture, development, testing, training, implementation, and support of reporting applications to be used internally by our employees.Interface with other teams and departments to develop new and modify existing reporting applications.Responsible for translating business requirements into effective and efficient solutions for diverse andcomplex business problems.Support users and work with them to document requirements and test scripts.Primarily responsible for Handling tickets&tasks and application support to the end-users.When an issue comes to diagnose, analyze and solve it.Interaction with clients and end-users by updating the status.Training the end-users and preparing end-user training material Show less

• 

  Promasidor

  Apr 2019 - now

  Perform initial client assessment and analysis to begin the research process.Handle incoming service desk support requests professionally and efficiently for swift, effectiveresolution.Develop in hardware, software, and communications infrastructure developments, aidingcompany growth strategy.Create and implement proactive system administration processes, including Manufacturing processesand Logistics processes.Ensure timely delivery of resolutions through meticulous attention to schedules, priorities, and resources.Work directly with departments and management to achieve adequate system processes.Training of departments and management in the usage of the enterprise resource planning system.Monitor multiple databases to keep track of all user permissions and access. Show less

  • Functional Consultant

    Apr 2019 - now

  • Functional Consultant

    Apr 2019 - now