Valerie Opata

Valerie Opata

Brand Ambassador

Followers of Valerie Opata84 followers
location of Valerie OpataAccra, Greater Accra Region, Ghana

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  • Timeline

  • About me

    MBA, BSC, ERP, Business Process Review, Finance, ERP Deployment across industries, Dynamics 365 Business Central Senior functional Consultant

  • Education

    • UNIVERSITY OF PROFESSIONAL STUDIES ACCRA

      2010 - 2013
      Bachelor of Science - BSC Banking and Finance
    • UNIVERSITY OF PROFESSIONAL STUDIES, Accra

      2009 - 2010
      Diploma in Business Studies Accounting
    • University of Professional Studies, Accra

      -
      Master of Business Administration - MBA Accounting and Finance
    • University of Professional Studies, Accra

      2021 - 2023
      Master of Business Administration - MBA Accounting and Finance
  • Experience

    • E.Services Africa Ltd

      Dec 2014 - Nov 2015
      Brand Ambassador

      Provide customers with product and service information.Logging of customer complaints and ensuring customer satisfaction.Answer calls and responds to emails.Identify and escalate priority issues.Documents in all call-in formats.Enter new customer information into the system and update existing customer information.

    • Hatua Tech Ltd

      Mar 2015 - Mar 2019
      Enterprise Resources Planning Functional Consultant

      Be involved in all aspects of the development life cycle, including architecture, development, testing, training, implementation, and support of reporting applications to be used internally by our employees.Interface with other teams and departments to develop new and modify existing reporting applications.Responsible for translating business requirements into effective and efficient solutions for diverse andcomplex business problems.Support users and work with them to document requirements and test scripts.Primarily responsible for Handling tickets&tasks and application support to the end-users.When an issue comes to diagnose, analyze and solve it.Interaction with clients and end-users by updating the status.Training the end-users and preparing end-user training material Show less

    • Promasidor

      Apr 2019 - now

      Perform initial client assessment and analysis to begin the research process.Handle incoming service desk support requests professionally and efficiently for swift, effectiveresolution.Develop in hardware, software, and communications infrastructure developments, aidingcompany growth strategy.Create and implement proactive system administration processes, including Manufacturing processesand Logistics processes.Ensure timely delivery of resolutions through meticulous attention to schedules, priorities, and resources.Work directly with departments and management to achieve adequate system processes.Training of departments and management in the usage of the enterprise resource planning system.Monitor multiple databases to keep track of all user permissions and access. Show less

      • Functional Consultant

        Apr 2019 - now
      • Functional Consultant

        Apr 2019 - now
  • Licenses & Certifications

    • Bronze Phish Level - Basics of Cyber Resilience

      Phished
      Jun 2023