James (JV) Mason

Experience

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  MultiView

  Jan 2013 - Jan 2014

  Account Manager

  Inside SalesCustomer ServiceData Management

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  CRGT Inc.

  Sept 2014 - Mar 2015

  NOC Analyst/HelpDesk Tier 1

  Network Operations Center | Enterprise Operations | Federal ContractorMonitored and analyzed mission critical systems utilizing different system and application monitoring tools. (Solarwinds) Performed routine checks and Level 1 triage, escalation of any critical alerts. Created and updated departmental documentation, policies and procedures. Assisted in the creation and preventive maintenance of computer systems. Provided 24x7 response to system outages during "on-call" periods and helped resolve or escalate network issues within SLA agreements. Skills Used Knowledge of TCP / IP and basic Network topologies Skilled in Windows-based Operating Systems (CompTIA A+) Excellent analytical and critical thinking skills SLA Documentation and FulfillmentHelp Desk TechnicianCRGT Inc - Dallas, TXSeptember 2014 to PresentResponsibilities Tier 1 Help Desk Role- Troubleshooting windows XP, 7, & 8 VMware Juniper Active Directory Skills Used Critical Thinking and Problem Solving Show less

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  Camden Loan Services

  Mar 2015 - Sept 2015

  Call Center Operations - Technology Support

  Financial Services | Call Center | System Administrator System Administrator for Enterprise Environment-Active Directory (Call Center) -Windows server 2012 System Administration for Mitel VoIP systems -Mitel Communications DirectorSystem Administration for Microsoft Exchange and Office 365 -Business Skype (Lync) -Desktop Support Networking -laid and installed/terminated cable within new office space -Built out and organized small business data centers. -install Cisco switches Project Management & Vendor Management - Research and purchase new hardware and software for implementation- manage providers to resolve issues (hosted PBX, SaaS, MSP's, CRM providers) - ticket management across multiple companies and providers. Managing Servers for the ADDC & ADFS Accomplishments Expanded the network Topology and computing space within new office. Built Data center and organized hardware (switches & servers) Migrated a POP/SMTP email environment to a Microsoft Exchange Server Migrated entire office to a AD Federation Services Enterprise Environment to implement Single Sign On for workstation, Email, and Business Skype. Show less

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  Frontier Communications

  Sept 2015 - Dec 2021

  Project Management | Enterprise - Call Center | Vendor Management & On-boarding | VoIP Deployments Application Deployment | PBX Advanced Support | Enterprise-Large Call Centers Administrate Telephony platforms for both call centers and offices Call Center Duties -PBX Administration and Reporting, training users, and testing and preparing workforce for integrating AI/robotic enhancements in the workplace.

  • Project Manager-Engineer Sr.

    Oct 2017 - Dec 2021

  • Call Center Operations Specialist | Telecom Engineer

    Sept 2015 - Oct 2017
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  Waterfield Technologies

  Dec 2021 - Sept 2022

  Project Manager

  Managed Services | Unified Communications | IVR Development | Technology Integration-Service Delivery Manager-Infrastructure Upgrades/Deployments-Customer Success Relations-Account Management -Project Management-Resource Management -Project Owner-Avaya Partner-Gensys Partner-IVR Development-Custom Solutions

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  Samsung Electronics America

  Sept 2022 - now

  Manager Mobile Enhancements GTM

  Product Management | Project Management | Business Strategy | Go To Market | Telecom & Retail Marketing