Mohammed Shahid

Telesales Executive

377 followers

Colombo, Western Province, Sri Lanka

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Timeline
About me
Team Lead | MIM | M365 & Entra ID | ServiceNow Specialist | BSc in Cloud Computing.
Education
- Al manar international
  2019 - 2021
  Undergraduate Computer Science
- London Metropolitan University
  2024 - 2025
  Undergraduate Network & Cloud Security Second Class
- Pearson College London
  2016 - 2020
  HND Diploma Computing and System Development Merit
Experience
- Novelwall
  Oct 2018 - Aug 2019
  Telesales Executive
- WNS - Sri Lanka
  Jan 2020 - Jun 2020
  Associate Operations
- Asnmark
  Jul 2020 - Oct 2021
  IT operation and analyst
- HCLTech
  Dec 2021 - now
  - Service Desk Team Lead
    Oct 2024 - now
  - Major Incident Manager
    Jun 2024 - Jan 2025
  - Senior IT Analyst
    Sept 2023 - Jun 2024
  - IT Analyst
    Dec 2021 - Sept 2023
Licenses & Certifications
- Google Cloud Architect: Cloud Basics
  Skillsoft
  Aug 2023
  View certificate
- Key Concepts and the Four Dimensions of Service Management
  Skillsoft
  Dec 2024
  View certificate
- ITIL® 4 Foundation: Introduction
  Skillsoft
  Dec 2023
  View certificate
- The Guiding Principles of the Service Value System and Continual Improvement Model
  Skillsoft
  Dec 2024
  View certificate
- ITIL® 4 Foundation: Key Concepts of Service Management
  Skillsoft
  Sept 2024
  View certificate
- Microsoft 365 Fundamentals: Azure AD & Access Management
  Skillsoft
  Aug 2023
  View certificate
- Customer Service: Engaging with Customers
  Skillsoft
  May 2024
  View certificate
- The Service Value Chain and General Management Practices
  Skillsoft
  Dec 2024
  View certificate
- Microsoft 365 Fundamentals: Cloud Services & Principles
  Skillsoft
  Aug 2023
  View certificate
- Microsoft 365 Fundamentals: Cloud Benefits & Considerations
  Skillsoft
  Aug 2023
  View certificate