John Bernard

Experience

• 

  Towemo Limited

  Sept 2012 - Jun 2015

  Customer Success Manager
• 

  Cheki.com.ng

  Jul 2015 - Jan 2018

  Business Process Analyst
• 

  NightsBridge

  Feb 2018 - Feb 2021

  • Business Process Analyst

    Feb 2018 - Feb 2021

  • Team lead project delivery

    Feb 2018 - Dec 2019
• 

  Dixons Carphone Group

  Mar 2021 - Oct 2021

  Business Analyst

  • Created the requirements in the form of user stories, ensuring that the user stories align with INVEST principles and acceptance criteria. • Defined acceptance criteria using the BDD methodology (Given, When Then).• Liaised with the product owner to groom and prioritize the product backlog to fit in with the larger project plan and ensured important project milestones are met.• Facilitated Scrum planning meetings to coordinate between Clients, Product Owners, Developers, and QA teams.• Participated in scrum meetings including daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives with the rest of the Development Team, and the Product Owner.• Working with the development team to size effort involved in building stories as well as breaking down larger stories into smaller more manageable sprint-ready tickets.• Liaised with the Development team to ensure proper assets such as high and low fidelity wireframes were available to further clarify and aid the definition of user stories.• Liaised with multiple stakeholders to ensure test scenarios, the test plans, and E2E testing is carried out according to what has been specified in the requirements for implementation. • Participated in prototyping, test specification, and user acceptance testing, business implementation Show less

• 

  Tritek Consulting Limited

  Nov 2021 - May 2022

  Business Analyst Team Lead

  • Conducted Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions, and Focus Group to understand the business needs.• Investigated the business needs by using ‘Root Cause Analysis’ and identified an array of possible solutions by creating a business case for the project.• Identified key stakeholders, analysed them according to their power/influence on the project, and strategically engaged them throughout the project.• Assisted in managing the Jira backlog of requirements by collaborating with the relevant Product Owners to priorities the requirements while taking scope and resource considerations into account, which led to the successful and on-time completion of the project.• involved in accurately converting the business requirements into different functional documentation, such as Use Cases, flowcharts, sequence diagrams (using UML), and process flows (using BPMN), allowing Developer interpretation.• Involved in creating wireframes and mock-ups for the system using MS VISIO• Mapped out the ‘AS-IS’ and ‘TO-BE’ processes using techniques such as Process maps and Use Cases, documented these requirements, and had them signed off by the business and technical stakeholders.• Worked collaboratively with other members of the development team, created mock-ups and wireframes to help articulate design solutions.• Developed end-user acceptance test scenarios /scripts and successfully in securing end-user acceptance and sign off Show less

• 

  Similarweb

  May 2022 - Jul 2022

  Research Analyst
• 

  Newtech Consulting Limited

  Aug 2022 - now

  Business Analyst

  • Liaised with business stakeholders to understand the current business problem by investigating the business needs using Root Cause Analysis and identified areas of Improvement.• Identified key stakeholders, analysed them according to their power/influence on the project, and strategically engaged them throughout the project.• Elicited requirements by facilitating workshops and conducting interviews.• Documented Epics, User Stories with Acceptance Criteria, following INVEST principles and ensured that the Product Backlog is visible, transparent, understood, and clear to all.• Evaluated and documented information from key Stakeholders on the source of data across the various systems used for the student recruitment journey. • Guiding thorough GAP analysis procedures to identify and characterize AS-IS and TO-BE processes and portraying the business processes and workflows visually through the use of extensive Visio and Balsamic flowcharts and process diagram.• Led backlog refinement with technical teams on Jira to increase understanding of functionalities to be developed and helped with estimation.• Prepared the Business Requirement Document for the project and had it validated by the Business Sponsor.• Worked collaboratively with other members of the development team to ensure that the business requirements were well articulated in the solution Show less