Jackie Wyche

Experience

• 

  ASPE, Inc.

  Mar 2012 - May 2013

  Operations and Administration Intern
• 

  ASPE, a division of Fortis College

  May 2013 - Nov 2014

  • eLearning Project Manager

    Sept 2014 - Nov 2014

  • Enterprise Services Specialist

    May 2013 - Sept 2014
• 

  ICAgile

  Jan 2015 - Jul 2022

  Responsibilities include the health of standard business operations; partner account health; creating systems and processes that support existing and future core products and services; building client relationships and learning about their needs; onboarding clients; collaborating with all parts of the organization to continuously improve our products and services and drive business outcomes. Responsibilities included the health of core business operations; collaboration all parts of the organization to continuously improve processes; data-driven continuous improvement; business intelligence / forecasting; anticipating business needs; automation to scale processes and reduce waste; partnership management; working with the development team to prioritize and deliver real customer value. Responsibilities included business process automation; requirements management and analysis; data analysis; QA testing; junior software development; database optimization; serving as team facilitator for development team. Responsibilities included program management; data analysis; project management; process improvement and automation; cost saving initiatives; website testing; new feature development; business analysis; campaign support; productivity tool management; business development. Responsibilities included on-boarding new Member Organizations; managing account growth; owning and executing social media; working with web team on testing initiatives and functionality; creating marketing collateral; analyzing market needs in various regions and industries; integrating research findings into new initiatives; program management; representing ICAgile at various conferences and industry events.

  • Member Enablement Manager

    Dec 2020 - Jul 2022

  • Business Systems Manager

    Apr 2019 - Dec 2020

  • Senior Analyst

    Sept 2017 - Mar 2019

  • Business Systems Analyst

    Jan 2017 - Aug 2017

  • Program Analyst

    Jan 2016 - Dec 2016

  • Account Services Officer

    Jan 2015 - Jan 2016