Jason LaPolice, CISSP

Experience

• 

  Mayo Clinic

  Jan 2001 - now

  Secures the electronic environment at Mayo through the installation of security updates and patches on both Windows and Linux based physical and virtual servers. Engages with vendor support as necessary to restore service during an outage. Provides escort of vendors in the datacenter when performing server restoration duties. Handles Windows Server and Linux operational requests of all types from customers through ServiceNow. Handles Windows Server security incidents as necessary. Was selected to be one of the vulnerability stewards for the Enterprise Operations Services division for vulnerability response at Mayo. Troubleshoots server access and permissions. Restores files and servers from backup. Troubleshoots server anti-virus issues. Troubleshoots NIST/FIPS server hardening issues. Provides mentorship, direction, and training to other members on the team when necessary. Linux subject matter expert for the team. Was one of the members tasked with seeking out an automation solution for Linux patching and selecting the final solution. Provides testing of team tools before deployment to entire team for production usage. Show less Secures the electronic environment at Mayo through the installation of security updates and patches on both Windows and Linux based physical and virtual servers. Engages with vendor support as necessary to restore service during an outage. Handles Windows Server and Linux operational requests of all types from customers through ServiceNow. Handles Windows Server security incidents as necessary. Troubleshoots server access and permissions. Restores files and servers from backup. Troubleshoots server anti-virus issues. Troubleshoots NIST/FIPS server hardening issues. Provides mentorship, direction, and training to other members on the team when necessary. Linux subject matter expert for the team. Provides testing of team tools before deployment to entire team for production usage. Show less Provided technical support over the phone for a wide range of applications and operating systems to Mayo staff located at all site locations. Provided break/fix support for desktops and laptops all over the Mayo Rochester campus. Helped develop the process for the laptop drop off support process used by the Helpdesk. Mitigated malware and viruses from workstations. Was a member of the Disaster Recovery Planning team for the Helpdesk. Maintained the backup laptops and performed testing of the DRP plan at the alternate site location. Show less

  • Sr. Info Security Engineer

    Jul 2021 - now

  • Sr. IT Systems Engineer

    Jun 2017 - Jul 2021

  • IT Systems Engineer

    Sept 2014 - Jun 2017

  • WORKSTATION SPECIALIST (FORMERLY SR. CLIENT SERVICE SPECIALIST)

    May 2013 - Sept 2014

  • CLIENT SERVICE SPECIALIST

    Dec 2006 - May 2013

  • HELP DESK SPECIALIST II

    Jan 2001 - Dec 2006