Jorge Castillo

Experience

• 

  Bupa Worldwide Corporation

  Aug 2013 - now

  The role of the Business Analyst will be to capture and articulate business requirements for various process driven and/or application driven system implementations. Will be provided with a wide array of responsibilities stemming from multiple technology initiatives covering many facets of the business. This position will be required to work in a rapidly developing organization and demonstrate an ability to effectively liaise between work areas. This position requires a keen ability to interpret and evaluate business needs and document accordingly. Candidate will be a vital contributor to operational initiatives assuming a strong sense of ownership to ensure success. Show less • Manages Business Analysts I, coordinates performance reviews, suggest merit bonuses, promotion. Oversees workload, coaches, motivates and ensures deadlines are met. • Reviews, analyzes and evaluates business systems and user requirements, prepares requirements, specifications, business processes and recommendations. • Responsible for traceability mapping the requirements to the associated design and testing coverage, and for obtaining document approval from the appropriate stakeholders.• Liaises between the business and the technical staff and ensure clarity and understanding of organization's direction, structure, and requirements. • Develops internal and external meeting objectives and agendas. Schedule and Coordinate Business Requirement gathering sessions with Key Stakeholders. • Provides training and support to business users on how to utilize computer applications, in a classroom or group setting or one-on one- as required. • Leads discovery activities with business and information services staff at all levels to understand business objectives, assumptions and constraints related to a solution delivery. Works with organization users to identify required changes. • Test improvements and changes to the computer applications, defines test conditions and develops accurate and complete test plans. Conducts testing according to plan. Identifies and documents system deficiencies and recommends solutions.• Follows up with the business plan to ensure deadlines are being met and communicates with the end-users about the status of their requests.• Works efficiently in all areas of the project life cycle requirements analysis, specifications development, application development, testing and implementation.• Creates user manuals and other documentation for end-users; Document the Current and Future processes in both a written and pictorial format. Communicates status issues and changes to appropriate audience. Show less

  • IT Business Analyst

    Aug 2010 - now

  • Business Analyst II, IT

    Aug 2013 - Aug 2015
• 

  Bupa Global Latinoamérica

  Jun 2018 - now

  Regional Program Manager

  • Aligning the deliverables to the program’s “desired outcome” with the support of the business • Managing stakeholders’ communication within all Bupa Latin America Companies• Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Aligning the deliverables to the program’s “desired outcome” with the support of the business change manager• Managing risks and issues and taking corrective measurements;• Coordinating the projects and their interdependencies• Managing the main program documentations such as the program initiation document• Verifies application results by conducting system audits of technologies implemented an maintains quality service by establishing and enforcing organization standards.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Show less