Mukesh MV

Experience

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  Smitha Engg Works

  Oct 2003 - Jan 2005

  Accountant

   Preparation of Payrolls ,PF forms, Updation of Store items (Bin system),issue and purchasing of store items, Preparing tender forms, collection of rates, and submission of forms and supply of items. Updation of Purchase book, Store Ledger.

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  IBM

  Oct 2005 - Jan 2008

  Senior Executive F&A

   Responsibilities includes resolving all type of billing queries and adjustment in billing, Debit, credit and cash transfer to same and different customer. Remote transition of additional sub-processes creation of Standard Operating Procedures around the same Accounts Receivables Process: - Dealing with Exchange rates updation in SAP, Reversal of document, Direct & Rejected Debit Run, Invoive matching, Changes, Provisions, Payment Runs, Month end activities (in SAP). Assisted Cash & Bank team and General Ledger Team in Process issues, Maintain the master data’s, sending Dunning letters, Daily statements. Credit reviewable of customers periodically and sending reports to Sales team, remotely transitioned two processes. Show less

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  WNS

  Jan 2008 - Nov 2009

  Quality Assurance Leader F&A

   Setting up the SLAs (Service Level Agreements) and Reverse SLAs, Base-lining for the new transitions as per customer specifications, Setting up the quality parameters for Accuracy and TAT, Preparation of FMEA, SWOT Analysis, Dash Boards, Preparation of Process maps, updation of process Manuals. Monitoring and reporting on SLA’s & CTQ’s, Managing performance and achieving team SLA targets, Identification of soft skills training needs and responsible for process training of employees. Team reporting, Escalation handling, Handled a team of 35 members [includes Invoicing (AR), Reconciliation (banking) & AP]. Updation on Quality scores and Error clarifications, Conducting one on one session with agents for appraisals and quality score and updates. Develop and continuously Improve Process by working closely with the various operation teams and Improve Process adherence and effectiveness for all processes. Analyze and interpret data related to service quality improvement initiatives, ensuring compliance with contractual requirements & establishing Quality control procedures, To ensure that all critical QA systems, policies, procedures are in place and are updated. Responsible for QA Audits and assembling QA Metrics, Setting up the CTQs (Critical TO Quality) internal & External. Support in client compliance requirements, Analysis support on staff performance based on data with areas of development, Regular process quality checks as per frequency and sampling strategy. Perform measurement system analysis for the identified CTQ's, Drive continuous improvement initiatives through brainwaves & projects. CCRP & VOC-tracking & action planning, ISO Preparation, Maintenance & auditing for the team, Compliance officer for the team. Show less

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  Infosys BPM

  Nov 2009 - now

  Managing large RFP/BID for CPG, Retail and Logistics clients across domain Managing Accounts Payable process for Eureopean client

  • Principal Consultant

    Mar 2013 - now

  • Accounts Payable Team Lead

    Nov 2009 - Mar 2013