Charlene Pillay

Charlene Pillay

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location of Charlene PillayCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Business Execution / Franchise Governance Officer - South Africa at Citi (CIA, CISA, CRMA, CRISC, CCSA, PMI-RMP, PRMIA-ORM)

  • Education

    • Data Management Association (DAMA)

      2024 - 2024
      Certified in Data Management Fundamentals Data Management Practioner Level
    • Information Systems and Control Association - ISACA

      2013 - 2013
      Certification in Risk and Information Systems Control - CRISC Risk and IT controls

      Domain 1—Risk Identification, Assessment and EvaluationDomain 2—Risk Response Domain 3—Risk Monitoring Domain 4—Information Systems Control Design and Implementation Domain 5—IS Control Monitoring and Maintenance

    • ISACA - Information Systems and Control Association

      2010 - 2010
      ITIL V3 Certified - Information Technology Infrastructure Library IT Governance

      Examination Curriculum:ITIL® is the most widely accepted framework to IT service management in the world. The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.

    • Information Systems Audit and Control Association - ISACA

      2010 - 2010
      COBIT 4.1 Certified - Control Objectives for Information and related Technology IT Governance

      Examination Curriculum:To achieve effective governance, controls need to be implemented by operational managers within a defined control framework for all IT processes. COBIT control objectives are organised by IT process; therefore, the framework provides a clear link among IT governance requirements, IT processes and IT controls.

    • Information Systems Examination Board (ISEB) UK

      2010 - 2010
      Certification in Information Security Management Information Security

      1. Developing an appropriate organisational structure with defined individual responsibilities for information security.2. The threats to information systems - deliberate and accidental.3. Using risk assessment techniques to establish the extent of information security required and defining control objectives.4. Implementing security measures such as: Anti-virus software, firewalls, intrusion detection Systems, access control systems, back-up and restore facilities

    • Information Systems and Control Association - ISACA

      2007 - 2007
      Certified Information Systems Auditor - CISA IT Audit

      Domain 1—The Process of Auditing Information Systems Domain 2—Governance and Management of IT Domain 3—Information Systems Acquisition, Development and Implementation Domain 4—Information Systems Operations, Maintenance and Support Domain 5—Protection of Information Assets

    • Durban University of Technology

      2001 - 2003
      Information Technology Information Technology

       Information Systems Development Software Systems Software Information Technology skills Technical Programming Commercial Programming

    • Rhodes University

      2021 - 2021
      Leadership Excellence (Passed with Distinction - NQF 8) Leading with Digital Agility & Resilience

      A digital mindset is a vital part of a future leader’s make-up. The programme enables participants to supercharge their leadership for the new normal and the future in the COVID regime we living within. Leaders influence, drive and enable a vision for the future. Business Activation Project: Enablement of proactive risk management insights using data analytics

    • Project Management Institute

      2021 - 2021
      Project Risk Management Professional Project Risk Exceeded Target
    • IIA-The Institute of Internal Auditors

      2010 - 2014
      Certified Internal Auditor - CIA Internal Audit

      Part 1: The Internal Audit Activity’s, Role in Governance, Risk, and ControlTopics tested include aspects of The IIA’s International Professional Practices Framework, internal control and risk, as well as tools and techniques for conducting the audit engagement.Part 2 : Conducting the Internal Audit EngagementTopics tested include managing the internal audit functions, managing individual engagements, and fraud risks and controls.Part 3: Internal Audit Knowledge, business… Show more Part 1: The Internal Audit Activity’s, Role in Governance, Risk, and ControlTopics tested include aspects of The IIA’s International Professional Practices Framework, internal control and risk, as well as tools and techniques for conducting the audit engagement.Part 2 : Conducting the Internal Audit EngagementTopics tested include managing the internal audit functions, managing individual engagements, and fraud risks and controls.Part 3: Internal Audit Knowledge, business analysis and technologyTopical focus areas include governance, risk management, organizational structure and business processes, communication, leadership, IT/business continuity, financial management, and global business environment. Show less

    • IIA-The Institute of Internal Auditors

      2020 - 2020
      Certification in Control Self Assessment (CCSA) Risk Management
    • IIA-The Institute of Internal Auditors

      2015 - 2015
      Certification in Risk Management Assurance (CRMA) Risk Assurance

      Domain I: Organizational governance related to risk managementDomain II: Principles of risk management processesDomain III: Assurance role of the Internal Auditor (IA)Domain IV: Consulting role of the Internal Auditor (IA)

  • Experience

    • Absa Group

      Jan 2006 - Sept 2014

      Operational Risk Manager for the Commercial Banking sector, Commercial Property Finance and Wholesale Credit areas. Responsible for the implementation of the Barclays IT Risk frameworks within National Bank of Commerce in Tanzania.

      • Operational Risk Manager - Business Banking

        Apr 2013 - Sept 2014
      • Operational Risk Manager - Regional Coverage ATM's and Cash Centres

        Sept 2010 - Mar 2013
      • IT Risk and Compliance Officer - Absa Africa (Tanzania)

        Apr 2009 - Aug 2010
      • IT and Application Auditor - Group Internal Audit

        Jan 2006 - Mar 2009
    • FNB South Africa

      Oct 2014 - Mar 2018
      Head of Risk Management (Specialised Lending / Commercial Sales & Support Functions)

      The following areas formed part of my Risk Management Portfolio:1. Sales Origination - Regional Coverage across SA2. Channels and Enabling Functions (Telephone, Online)3. Value Added Products development for Business Banking4. Agric Loans5. Human Resources 6. Marketing7. IT8. Other support related functions The following Product Houses prior:1) Debtor Finance2) Selective Invoice Discounting3) Collateralised Trade Finance4) Asset Based Finance5) Leveraged Finance6) Securities Based Lending7) Other Mid - Market Investment Banking products Show less

    • Absa Group

      Apr 2018 - Aug 2022

      Responsible for Absa Group-wide Operational Risk Systems implementation and enablement (including African countries), delivery of Group Operational Risk Regulatory requirements inclusive of risk data aggregation & reporting (RDARR), Group Risk Executive Reporting requirements and Group wide governance of Operational Risk policies, standards and risk committees.

      • Head Risk Enablement, Governance and Reporting

        Nov 2020 - Aug 2022
      • Head Operational Risk Measurement and Reporting

        Apr 2019 - Nov 2020
      • Head Risk Policy Assurance

        Nov 2018 - Mar 2019
      • Group Risk : Operational Risk Subject Matter Expert

        Apr 2018 - Oct 2018
    • Citi

      Sept 2022 - now
      Senior Franchise Governance Officer / Country Business Execution Lead / Regulatory Liasion Officer

      Charlene is responsible for the Business Execution function, Franchise-wide Governance and the Regulatory Liasion function for Citibank and serves as a permanent voting member of the Country Exco for South Africa.

  • Licenses & Certifications

    • Certified Internal Auditor (CIA)

      IIA-The Institute of Internal Auditors
    • Certification in Control Self-Assessment (CCSA)

      IIA-The Institute of Internal Auditors
      Dec 2020
    • PMI Risk Management Professional (PMI-RMP)®

      Project Management Institute
      Dec 2021
      View certificate certificate
    • Certified Information Systems Auditor (CISA)

      ISACA
    • Certification in Operational Risk Management (ORM)

      PRMIA - Professional Risk Managers'​ International Association
      Aug 2022
      View certificate certificate
    • Certification in Risk Management Assurance (CRMA)

      IIA-The Institute of Internal Auditors
    • Certified in Risk and Information System Control (CRISC)

      ISACA
    • Data Management Fundamentals Certified

      Dama International
      Oct 2024