
Charlene Pillay

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About me
Business Execution / Franchise Governance Officer - South Africa at Citi (CIA, CISA, CRMA, CRISC, CCSA, PMI-RMP, PRMIA-ORM)
Education

Data Management Association (DAMA)
2024 - 2024Certified in Data Management Fundamentals Data Management Practioner Level
Information Systems and Control Association - ISACA
2013 - 2013Certification in Risk and Information Systems Control - CRISC Risk and IT controlsDomain 1—Risk Identification, Assessment and EvaluationDomain 2—Risk Response Domain 3—Risk Monitoring Domain 4—Information Systems Control Design and Implementation Domain 5—IS Control Monitoring and Maintenance

ISACA - Information Systems and Control Association
2010 - 2010ITIL V3 Certified - Information Technology Infrastructure Library IT GovernanceExamination Curriculum:ITIL® is the most widely accepted framework to IT service management in the world. The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.

Information Systems Audit and Control Association - ISACA
2010 - 2010COBIT 4.1 Certified - Control Objectives for Information and related Technology IT GovernanceExamination Curriculum:To achieve effective governance, controls need to be implemented by operational managers within a defined control framework for all IT processes. COBIT control objectives are organised by IT process; therefore, the framework provides a clear link among IT governance requirements, IT processes and IT controls.

Information Systems Examination Board (ISEB) UK
2010 - 2010Certification in Information Security Management Information Security1. Developing an appropriate organisational structure with defined individual responsibilities for information security.2. The threats to information systems - deliberate and accidental.3. Using risk assessment techniques to establish the extent of information security required and defining control objectives.4. Implementing security measures such as: Anti-virus software, firewalls, intrusion detection Systems, access control systems, back-up and restore facilities

Information Systems and Control Association - ISACA
2007 - 2007Certified Information Systems Auditor - CISA IT AuditDomain 1—The Process of Auditing Information Systems Domain 2—Governance and Management of IT Domain 3—Information Systems Acquisition, Development and Implementation Domain 4—Information Systems Operations, Maintenance and Support Domain 5—Protection of Information Assets

Durban University of Technology
2001 - 2003Information Technology Information Technology Information Systems Development Software Systems Software Information Technology skills Technical Programming Commercial Programming

Rhodes University
2021 - 2021Leadership Excellence (Passed with Distinction - NQF 8) Leading with Digital Agility & ResilienceA digital mindset is a vital part of a future leader’s make-up. The programme enables participants to supercharge their leadership for the new normal and the future in the COVID regime we living within. Leaders influence, drive and enable a vision for the future. Business Activation Project: Enablement of proactive risk management insights using data analytics

Project Management Institute
2021 - 2021Project Risk Management Professional Project Risk Exceeded Target
IIA-The Institute of Internal Auditors
2010 - 2014Certified Internal Auditor - CIA Internal AuditPart 1: The Internal Audit Activity’s, Role in Governance, Risk, and ControlTopics tested include aspects of The IIA’s International Professional Practices Framework, internal control and risk, as well as tools and techniques for conducting the audit engagement.Part 2 : Conducting the Internal Audit EngagementTopics tested include managing the internal audit functions, managing individual engagements, and fraud risks and controls.Part 3: Internal Audit Knowledge, business… Show more Part 1: The Internal Audit Activity’s, Role in Governance, Risk, and ControlTopics tested include aspects of The IIA’s International Professional Practices Framework, internal control and risk, as well as tools and techniques for conducting the audit engagement.Part 2 : Conducting the Internal Audit EngagementTopics tested include managing the internal audit functions, managing individual engagements, and fraud risks and controls.Part 3: Internal Audit Knowledge, business analysis and technologyTopical focus areas include governance, risk management, organizational structure and business processes, communication, leadership, IT/business continuity, financial management, and global business environment. Show less

IIA-The Institute of Internal Auditors
2020 - 2020Certification in Control Self Assessment (CCSA) Risk Management
IIA-The Institute of Internal Auditors
2015 - 2015Certification in Risk Management Assurance (CRMA) Risk AssuranceDomain I: Organizational governance related to risk managementDomain II: Principles of risk management processesDomain III: Assurance role of the Internal Auditor (IA)Domain IV: Consulting role of the Internal Auditor (IA)
Experience

Absa Group
Jan 2006 - Sept 2014Operational Risk Manager for the Commercial Banking sector, Commercial Property Finance and Wholesale Credit areas. Responsible for the implementation of the Barclays IT Risk frameworks within National Bank of Commerce in Tanzania.
Operational Risk Manager - Business Banking
Apr 2013 - Sept 2014Operational Risk Manager - Regional Coverage ATM's and Cash Centres
Sept 2010 - Mar 2013IT Risk and Compliance Officer - Absa Africa (Tanzania)
Apr 2009 - Aug 2010IT and Application Auditor - Group Internal Audit
Jan 2006 - Mar 2009

FNB South Africa
Oct 2014 - Mar 2018Head of Risk Management (Specialised Lending / Commercial Sales & Support Functions)The following areas formed part of my Risk Management Portfolio:1. Sales Origination - Regional Coverage across SA2. Channels and Enabling Functions (Telephone, Online)3. Value Added Products development for Business Banking4. Agric Loans5. Human Resources 6. Marketing7. IT8. Other support related functions The following Product Houses prior:1) Debtor Finance2) Selective Invoice Discounting3) Collateralised Trade Finance4) Asset Based Finance5) Leveraged Finance6) Securities Based Lending7) Other Mid - Market Investment Banking products Show less

Absa Group
Apr 2018 - Aug 2022Responsible for Absa Group-wide Operational Risk Systems implementation and enablement (including African countries), delivery of Group Operational Risk Regulatory requirements inclusive of risk data aggregation & reporting (RDARR), Group Risk Executive Reporting requirements and Group wide governance of Operational Risk policies, standards and risk committees.
Head Risk Enablement, Governance and Reporting
Nov 2020 - Aug 2022Head Operational Risk Measurement and Reporting
Apr 2019 - Nov 2020Head Risk Policy Assurance
Nov 2018 - Mar 2019Group Risk : Operational Risk Subject Matter Expert
Apr 2018 - Oct 2018

Citi
Sept 2022 - nowSenior Franchise Governance Officer / Country Business Execution Lead / Regulatory Liasion OfficerCharlene is responsible for the Business Execution function, Franchise-wide Governance and the Regulatory Liasion function for Citibank and serves as a permanent voting member of the Country Exco for South Africa.
Licenses & Certifications

Certified Internal Auditor (CIA)
IIA-The Institute of Internal Auditors
Certification in Control Self-Assessment (CCSA)
IIA-The Institute of Internal AuditorsDec 2020- View certificate

PMI Risk Management Professional (PMI-RMP)®
Project Management InstituteDec 2021 
Certified Information Systems Auditor (CISA)
ISACA- View certificate

Certification in Operational Risk Management (ORM)
PRMIA - Professional Risk Managers' International AssociationAug 2022 
Certification in Risk Management Assurance (CRMA)
IIA-The Institute of Internal Auditors
Certified in Risk and Information System Control (CRISC)
ISACA
Data Management Fundamentals Certified
Dama InternationalOct 2024
Languages
- enEnglish
- afAfrikaans
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