Frankie Selwyn, CeMAP

Experience

• 

  The Millside Restaurant

  Aug 2009 - Aug 2011

  Kitchen Hand
• 

  British Army

  Jan 2011 - Jan 2012

  Craftsman
• 

  Tesco

  Aug 2011 - Dec 2011

  Dairy Assistant
• 

  EMCAS Claims Management

  Sept 2012 - Nov 2015

  As Team Leader the main aim of my day to day role is to drive and motivate sales executives within my team to achieve and exceed targets set by the business Daily duties include:• Daily meetings• 1-2-1 coaching and development of sales execs• Identifying training needs and areas of improvement• Performance Management• Communication with other team leaders on a daily basis to evaluate team performance.• Sales Compliance Sales Person of the Year 2013

  • Sales Team Manager

    May 2014 - Nov 2015

  • Assistant Team Manager

    Nov 2013 - May 2014

  • Customer Confirmation Executive

    Oct 2013 - Nov 2013

  • Tele-sales Executive

    Sept 2012 - Oct 2013
• 

  BT

  Nov 2015 - May 2016

  Team Manager

  Team Leader at BT Broadband and Mobile Repair•Lead and managed a Team of 13 Advisors to help resolve customer issues•Day by Day performance and Quintile Management•Return to Work and Advisor support tasks.•Daily Team coaching and Team Development Tasks•Customer Escalations and Level One Complaints•Weekly OFCOM regulated complaints audit checks•Reporting directly to Center and regional manager Daily management team meetings and contact with company directors. Show less

• 

  Thomson Reuters

  May 2016 - Aug 2018

  Teleappointing Team Manager / Sales

  Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers.We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

• 

  LWSIS

  Aug 2018 - Jan 2019

  Sales Manager

  Sales Manager responsible for sales team and acquisition of new customers and looking after current customer base. This could be on site or involve travel.

• 

  When You Move

  Aug 2018 - Jul 2019

  Business Development Manager

  We’re changing the way UK property transactions are done. We provide a solution for every step of the property buying, selling and remortgaging process – • Get instant, transparent quotes from top quality conveyancers – no hidden fees• Manage every property transaction from one place• Never miss an update, with our instant progress notifications• Track your transactions on web and mobile

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  Paymentshield

  Jul 2019 - now

  WE'RE ONE OF THE UK'S LEADING INSURANCE ADMINISTRATORS AND DISTRIBUTORS.Working with some of the UK's best known insurers, we deliver premium products and services to financial advisers (that's you!).WE'RE OBSESSED WITH CUSTOMER SERVICE'Treating Customers Fairly'​ is at the heart of everything we do, which is why we're a proud member of the Institute of Customer Service.WE PASSIONATELY BELIEVE INSURANCE SHOULDN'T BE PURCHASED OFF THE CUFFInsurance is vitally important to everyone's financial future and warrants professional advice.WE'VE GOT THE EXPERIENCEMore than 25 years of it from our head office in Southport. We've been a subsidiary of Towergate, one of the UK's largest insurance intermediaries, since 2009. Show less

  • Partnerships Manager

    Jul 2024 - now

  • Regional Sales Manager

    Jul 2019 - Jul 2024