Crystal Burton

Experience

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  Circle K

  Jun 2017 - Jan 2019

  Customer Service Representative

  Provide excellent customer service, fast and accurate service, in a well stocked and clean establishment.

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  Alorica

  Jan 2019 - Nov 2022

  Production Team Lead

  I help my team be the best they can when they are servicing the customers. Also I am a content specialist, in charge of making sure any new information is communicated to the team in a way that is easy to understand and easy to implement with their next customer

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  CB Marketing

  Sept 2019 - now

  Freelance Writer

  I write compelling SEO web content and copy for the B2B BPO/Call Center/Contact Center industry based on my background as a Team Lead in a BPO/Call Center/Contact Center. I can help you connect with your clients because I was your client in my day job! I understand the industry so I am ready to write for you today. Let's connect and knock out your blogging, email marketing, case study, white paper, web content, or any other SEO web writing you need crossed off your to-do list yesterday! Be it the content to strengthen the awareness of your brand and nurture prospects along the pipeline or the sales copy to convert them into customers or the retention copy written to evangelize your loyal customers, I can help you get through to your ideal market, thanks to my background (which includes retention) in call centers. Show less

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  CB Marketing Tampa Bay

  Sept 2020 - now

  Small Business Owner

  Web Hosting Provider Cool Host Club (https://coolhost.club)Digital (Internet) MarketingInfoproduct creation and salesBusiness Financing AgencyAffiliate Marketing

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  Elevance Health

  Nov 2022 - Feb 2023

  Customer Service Representative

  Call center for Anthem's medicaid clients in numerous states. Customer service, helping customers with any issues they faced within their medical insurance coverage.