Abedelrahman Jehad

Experience

• 

  Extensya

  Nov 2019 - Jan 2020

  Customer Service Representative

  Customer Interaction:Respond to customer inquiries via phone, email, chat, or in-person.Provide information about products, services, and policies.Assist customers with placing orders, tracking shipments, and processing returns or exchanges.Issue Resolution:Identify and resolve customer complaints or concerns in a timely and effective manner.Escalate complex issues to higher-level support or management when necessary.Documentation:Maintain accurate and detailed records of customer interactions and transactions.Use customer relationship management (CRM) software to track and manage customer interactions.Product Knowledge:Stay informed about company products, services, and promotions.Be able to explain product features, benefits, and pricing to customers.Problem-Solving:Analyze customer issues and develop creative solutions to meet their needs.Collaborate with other departments to resolve customer problems.Communication:Communicate clearly and effectively with customers using professional and courteous language.Provide customers with updates on the status of their requests or issues.Customer Satisfaction:Ensure a high level of customer satisfaction through friendly and empathetic interactions.Solicit feedback from customers to improve service quality. عرض أقل

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  Zain Group

  Mar 2020 - Feb 2022

  Customer Service Advisor

  -Acknowledging and resolving customer complaints.-Collaborate with other departments to resolve customer problems.-Ensure customer satisfaction and provide professional customer support.-Providing feedback on the efficiency of the customer service process.

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  Darrory Agency

  Mar 2022 - Dec 2022

  Junior Marketing Account Manager

  -Working with specialist area marketers to develop targeted content based on account intelligence and audience personas.-Collaborated closely with designers to generate innovative and visually captivating social media posts.-Contact clients to understand their requirements and work on a marketing plan.-Track, analyze, and share marketing campaign results and share it with the management and client.-Played a key role in crafting engaging and visually appealing posts, ensuring alignment with brand objectives and target audience preferences. عرض أقل

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  Raed Khalil For Chemicals

  Jan 2023 - now

  -Plan and execute comprehensive marketing strategies to meet organizational objectives.-Identify target audiences and create marketing campaigns that effectively engage and convert them.- Manage and optimize digital marketing channels, including social media, SEO, SEM, email marketing, and online advertising.-Develop compelling and creative content for various marketing channels, including digital platforms, social media, email campaigns, and traditional media.-Conduct market research to stay abreast of industry trends, customer needs, and competitor activities.-Plan and coordinate promotional events to enhance brand visibility and engage with the target audience. عرض أقل

  • Marketing Officer

    Nov 2023 - now

  • Export Sales Officer

    Jan 2023 - now