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Rashmi Muralidharan

Rashmi Muralidharan

Manager GCC - Lead

Followers of Rashmi Muralidharan2000 followers
location of Rashmi MuralidharanBengaluru, Karnataka, India

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  • Timeline

  • About me

    AVP Operations at Accenture

  • Education

    • Oxford school -Bangalore

      -

    • R.V.Institute of management -Bangalore University.

      2004 - 2007
      Bachelor of Business Management (B.B.M.),Human Resource Management Human Resource Management

    • SSMRV college .

      2002 - 2004
      Junior college Business/Managerial Economics

    • Bangalore University

      2006 - 2007
      Diploma CRM Customer Service Management

    • University of Mysore

      2009 - 2011
      Master of Business Administration (M.B.A.) Finance and Financial Management Services

      Specialized - Finance

  • Experience

    • GLOPORE IMS: IT Service Management Excellence. Delivered.

      Aug 2011 - Dec 2014
      Manager GCC - Lead

      Report generation and updating Dash boardTraining new hires and handling EscalationsWeekly and monthly report presentation to the management & teamScheduling New Hire training and evaluate them after trainingImplementing new processes for better response & resolution to the users SPOC for Major clients like IBM Service Pvt. ltd, Acer, Future Generali, Pearson Education Services, TATAReport generation & building weekly presentationTraining New Hires on the process & toolsUpdating team on new process and policies Show less

    • IBM

      Jan 2015 - Dec 2015
      Project Management Analyst

      Preparing Daily/Weekly/Monthly/Optimisation reports for all the requests received.Interacting with Procurement for the Fresh Quotes & Renewal Quotes.Interacting with Vendors, Procurement, RPM's and Business Delivery Head, Business Finance Head for necessary Approvals.Resource Management like Hiring resources from approved vendors for all FM(Facility Management)Projects & Tracking their PO's with necessary details & tracking the renewal of the same on time.Contract Management like collecting all Project related documents Signed SOW/Contract copy,approved price cable with cost case, TA/DA approval , Procurement approved vendor quotes fromBusiness team & then back lining the OEM Equipment's mentioned in the cost case with vendors. Show less

    • Simsy Technologies: An Entrepreneurial Digital Transformation

      Dec 2015 - Jul 2016
      Service Delivery Lead

      Gather Project requirements, work on SIP (Service Improvement Plans) and shift the project from pilot phase to steady state phase. Collaborated with the sales, marketing and support teams to launch products on time and withinbudget.Partnered with the marketing team to translate product features into customer value propositions to be used in consumer messaging.Formulated custom business plans for incoming account managers.Created alternative business plans to improve customer relationships. Show less

    • Microsoft

      Mar 2017 - Apr 2018
      Incident Manager

    • Accenture

      Apr 2018 - now

      • AVP - Operations

        Dec 2023 - now

      • Service Delivery manager

        Jun 2020 - now

      • Team Manager

        Apr 2018 - Jun 2020

  • Licenses & Certifications

    • ITIL V3 Foundation

      EXIN
      Mar 2013