Zbigniew Grzyb

Experience

• 

  ArchBrook Laguna

  Jun 2000 - Jun 2010

  VP Infrastructure/ Network Architect
• 

  Mindtech Consulting

  Jun 2010 - Apr 2013

  VP & CIO

  As VP / CIO I was instrumental in directing strategy, technology direction, architecture and delivery of IT infrastructure. I was the subject matter expert developing IT architecture focusing on business, software, data, security, and infrastructure and was the point of contact for technology vendors and business stakeholders. I managed high achieving diverse group of systems and network engineers and security specialists delivering architecture framework and technology roadmap ensuring development and maintenance plans aligned with business strategy. I also, oversaw licensing, program budget, forecasting and vendor relationships. Select list of my key achievements include:•Leading customer infrastructure migration project, transitioning from legacy systems to emerging technologies improving global performance.•Training help desk technicians on best practices, evaluation, troubleshooting and resolving technical issues resulting in improving the resolution time by 45%.•Hiring, training, and mentoring new hires, training them on proper protocol of project layout, design, management and execution. Show less

• 

  Accounteks Consulting

  Apr 2013 - Feb 2019

  IT Service Manager

  Leveraging over 19 years of experience I was successful in directing several concurrent technology projects for key clients including hardware software upgrades migrations consolidations, database implementations, Help Desk management, IT Security implementation in line with aggressive timeline, quality and business requirements. Defining the project scopes, controls, estimating, planning, scheduling, resource allocation, and overseeing the configurations, testing, integration, implementation, maintenance and troubleshooting are my forte. I managed a team of 10 IT consultants and an annual operating budget of $0.5 million. Select list of my key achievements include:•Managing multiple infrastructure projects from concept to completion, projects include migrations from legacy systems to emerging technologies, hardware and software deployments/upgrades, VMware implementations, multisite network layouts and redesigns.•Building a customer information database improving global consulting time and efficiency resulting significant savings in terms of time and money for the client.•Deploying new IT security initiatives including implementing Firepower Cisco security suite at over 50 client sites improving their IT Security posture.•Improving overall network communication establishing stable redundant and secure environment.•Launching process improvements for Help Desk, documenting best practices, resolutions to common and complex technical problems creating a comprehensive knowledge database improving productivity and efficiency of the Help Desk personnel.•Implementing transformative IT policies to harden system security enhancing security measures for password requirements and user access.•Delivering elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.•Troubleshooting of complex network and systems infrastructure; delivering recommendations for solutions and improvements. Show less