Gaurav Singh

Experience

• 

  SRL Religare

  Dec 2009 - Feb 2012

  Team Leader
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  Dell Technologies

  Jul 2014 - Dec 2015

  Customer Technical Support Engineer

  Worked to please the client and achieve 100% client satisfactionIdentified client needs and suggested appropriate services to enhance the client experience Provided outstanding technical support to clientsResponsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization & usage of assigned productsDiagnosis & resolution of the hardware problems and troubleshooting Verifies warranty entitlement and determines appropriate actionApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresDocuments problems in the support solution database for diagnostics and solution implementation Provides basic remote deployment, maintenance, and consulting servicesTroubleshooting of any software issues on windows, printer, scanner & Outlook. Show less

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  Convergys India Pvt India Limited.

  Dec 2015 - Jul 2019

  Technical Lead

  Handle Premier Service requests assigned by relevant support team regarding MDM issues Created security & device management policies to android, iOS and windows deviceDeployed software to enrolled devicesIdentified client needs and suggested appropriate services to enhance client experience Led a team of 10 and provided training & assistance to resolve cases efficientlyDocumented problems in support solution database for diagnostics and solution implementation Worked in close coordination with client to ensure all SLAs are met. Show less

• 

  Quatrro Business Support Services

  Jul 2019 - Nov 2024

  Senior Operations Manager
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  Dream Big Tech LLC

  Nov 2024 - now

  Senior Operations Developer