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Emmanuel Malavassi

Emmanuel Malavassi

Field Service Technician

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location of Emmanuel MalavassiSan José Metropolitan Area

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  • Timeline

  • About me

    Technical Account Manager | Scrum Master | Cloud and On-Premise Support Engineer: Windows & Linux

  • Education

    • Universidad Fidélitas

      -
      Bachillerato Computer Science

  • Experience

    • Ricoh Costa Rica

      Jan 2019 - Mar 2020
      Field Service Technician

      Troubleshooting mechanical and networking issues in collaboration with the client's IT team.Printer configuration, driver management, and address book managementVisiting clients on a daily basis to ensure that the product is performing optimally.After each equipment maintenance, conduct quality assurance tests.

    • Tek Experts

      Mar 2020 - Jun 2022

      Troubleshooting networking and implementation issues using Windows Event Logs, Product Logs and Traffic Captures(Wireshark and Fiddler)Coordinated implementation of a new team , including introduction and upskilling sessions.Created Knowledge Documents for our Knowledge BaseDemonstrated adherence to standard procedures for properly escalating unresolved issues to the appropriate internal teamsTaking ownership of reported customer issues and seeing them through to resolution.

      • Software Support Engineer Level 3

        Nov 2021 - Jun 2022

      • Software Support Engineer Level 2

        Mar 2020 - Nov 2021

    • Persistent Systems

      Jun 2022 - Feb 2024
      Senior Support Engineer

    • SentinelOne

      Feb 2024 - now
      Techinal Account Manager

  • Licenses & Certifications