Harshwardhan Chaudhary

Experience

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  CRED

  Jul 2018 - Aug 2018

  Marketing Intern

  Played a key role in the early development of a credit payments app, now known as CRED. Focused on market research, data collection and analysis, and understanding consumer behavior, perception, and interpretation.

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  Bharat Petroleum Corporation Limited

  Mar 2020 - Sept 2020

  Trainee
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  Great Lakes Institute of Management Gurgaon

  Aug 2022 - Mar 2024

  Placement Committee Member

  • Placement Process Coordination: Efficiently organized and managed the end-to-end placement process, including scheduling interviews, facilitating recruitment events, and ensuring a seamless experience for both students and employers.• Student Development Initiatives: Conducted targeted workshops, mock interviews, and resume enhancement sessions to prepare students comprehensively for recruitment processes, thereby increasing their confidence and employability. • Organizing Career Development Events: Coordinated guest lectures and case competitions to enrich students' industry knowledge and networking opportunities• Conducting Mock Placement Drives: Organized simulated placement processes to prepare students for actual recruitment scenarios, enhancing their readiness and confidence.• Data Analysis and Reporting: Compiled and analyzed placement statistics, gathered recruiter feedback, and monitored job market trends to inform strategic improvements in our placement activities.• Policy Formulation: Collaborated in developing transparent guidelines and protocols for the placement process, ensuring fairness and clarity in student participation and employer engagement. Show less

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  GrayQuest

  Apr 2023 - Jun 2023

  Summer Intern

  • Conducted in-depth market research and sentiment analysis to identify critical customer pain points, resulting in the implementation of strategies that yielded a 12% increase in customer retention.• Provided collaborative leadership for a high-impact marketing project, successfully establishing a significant market presence and achieving a 10% market share within a competitive environment.• Performed detailed operational analysis and facilitated coordination with the operations team to isolate and address key process bottlenecks.• Developed and presented data-driven recommendations, derived from comprehensive market and sentiment analysis, to optimize operational efficiency and enhance marketing strategies. Show less

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  Meritto (Formerly NoPaperForms)

  Apr 2024 - now

  • Developed and maintained detailed internal reports to track team performance, ticket resolution trends, and process efficiency. Analyzed ticket data across various categories (bugs, new feature requests, backend modifications) to identify workload distribution, resolution rates, and recurring issues. These insights helped optimize workflows and improve team productivity on a daily, weekly, and monthly basis.• Owned the NPS & CSAT reporting process, consolidating customer feedback on product features from PULSE and publishing weekly reports. Provided data-backed insights to internal teams, highlighting areas for improvement and ensuring customer concerns were addressed proactively.• Authored and updated product documentation for new feature launches and product updates, ensuring clarity for both internal teams and clients. Maintained and improved knowledge base content by updating existing articles for team modules, ensuring accuracy and alignment with the latest product developments.• Conceptualized and documented a detailed Product Requirement Document (PRD) for the complete overhaul of the Query Management System, incorporating sentiment analysis and query categorization to improve client efficiency in handling student inquiries. Collaborated with cross-functional teams to define requirements, align stakeholders, and drive the development and launch of an enhanced system, enabling more effective query segmentation and streamlined student engagement, admissions, and onboarding. Show less

  • Product Analyst

    Jul 2024 - now

  • Management Trainee

    Apr 2024 - Jul 2024