James Chavers

Experience

• 

  Arthur Andersen & Co.

  Jun 1983 - Jun 1985

  Programming Analyst

  Staff programmer supported multiple clients. Development projects included Windfall Profit tax tracking and Natural Gas over/under credits.

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  McDermott International Inc.

  Jun 1985 - Jun 1988

  Senior Programming Analyst

  Applications developer supported multiple corporate systems including off-shore platform CAD, financial forecasting and reconciliation.

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  Southwest Airlines

  Jun 1988 - Jun 1989

  System Analyst

  Software developer in several custom applications including liquor tracking, pilot simulation tracking and passenger ticketing. Passenger ticketing was a very interesting and satisfying project – its scope was to replace a customer’s cash register receipt with a printed boarding pass. The ticketing project was a success in customer satisfaction and in boarding statistics for the corporation.

• 

  Sabre Corporation

  Jun 1989 - Sept 2001

  Manager Technical Development

  Led key development team in Sabre’s transition to an Infrastructure Resource Planning model. Migrated from Tivoli Service Manager to Peregrine based application platform. Managed web development and hardware installation teams that produced end user self-help functionality and an end user reporting Data Mall. Responsible for all Sabre manpower customers billing through custom built labor invoicing system which interfaced to SAP project module.

• 

  Electronic Data Systems

  Sept 2001 - Jun 2005

  Technical Delivery Manager

  Led engineering team of 90+ in delivering Peregrine’s largest customer installation of ITIL functions supported by Service Center and Asset Center. Technical representative to collaborate with accounts transitioning to the new service delivery model to ensure smooth and efficient transition.

• 

  Hewlett Packard Enterprise

  Jun 2005 - now

  Managed full software lifecycle development and production support for the Business Operations applications for large global account. Led a team of 70+ in providing 24/7 Wintel and Mid-range UNIX solutions. Managed 7 million dollar P&L, responsible for financial forecasting, reconciliation, and capital management. Managed custom & 3rd party applications, along with corporate shadow systems such as ALDEA and Executive Scorecard - utilized by over 5,000 account staff daily.Managed the transition of 3rd party developed custom Remedy Request and Inventory Management system to an in-house supported HP application. Expanded team to Best Shore locations to cover 24/7 support and optimize financials. Brought support for real-time customer SeeBeyond interface in-house, developed and delivered custom training. Show less

  • Senior Manager - Workforce Planning & Analytics

    Jun 2014 - now

  • Manager Infrastructure Service Delivery - Applications

    Jun 2005 - May 2014