Experience

• 

  Freefall magazine

  Mar 2012 - Jan 2013

  Editor

  Reading/editing short fiction/poetry pieces to be published in FreeFall MagazineWorking closely under senior editor Dr. Micheline MaylorMinor HR/Marketing duties

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  Calgary tutoring centre

  Sept 2015 - Jul 2020

  English/social studies tutor

  Provided CBE-compliant highschool-level tutoring in English and Social Studies including IB/AP level.Worked with students with unique educational skills and needs including students in Mensa, students with special needs, etc.Average single-semester grade increase of 15 - 20%.

• 

  Springboard performance

  May 2019 - Aug 2019

  Production assistant (contract)

  Facilitated the Springboard summer 2019 festival schedule through musical and artist talent relationsFiled permit applications, government paperwork, etc. as well as other clerical work Organized and maintained Springboard's containR community space

• 

  Getassist

  Jul 2020 - Jan 2021

  Sales, software & systems administrator

  Responsible for day-to-day management of company PBX system, incl. provisioning, ACD creation/management, call recording/monitoring, etc.Responsible for on-site hardware and software infrastructure including L1 - L2 support for employee computers and phones, management of company CRM, etc. Created and maintained training materials for all positions (management, sales, support) as well as informational materials for new technologies, process changes, etc.Some switch/router configuration incl. port mirroring for network monitoring via WireShark. Some network monitoring/diagnostics Show less

• 

  Long view systems

  Apr 2021 - Dec 2021

  Systems consultant

  Provided off-site L1 technical support for one of the largest financial institutions in the world, including:- Activation, monitoring, and maintenance of company phone lines- Management and maintenance of company virtual desktop infrastructure- Identity and access management through Active Directory- Hardware and software diagnosis, monitoring, and support- Some administrative duties

• 

  Itopia corporation

  Mar 2022 - now

  MSP work for multiple clients ranging from small and micro businesses to multinational corporate environments. Key responsibilities include:- Active Directory management and maintenance incl. account creation, AD Connect sync, GPO creation and management, etc.- Microsoft Azure AD administration- Microsoft 365 administration including Exchange, SharePoint, OneDrive, CoPilot deployment and management Windows Defender, Compliance, eDiscovery, license and billing management, etc.- Virtualized and physical server deployments, patching, VMWare, Hyper-V, etc.- PBX admin via 3CX and VoIP.ms- Firewall management (Sophos UTM9 mostly, some others), endpoint protection, threat hunting, etc. in Sophos suite- Miscellaneous software and hardware troubleshooting as required- Ticket logging, general admin, etc. via ServiceNow Show less

  • System Administrator

    Feb 2025 - now

  • IT Analyst

    Mar 2022 - Apr 2025