Experience

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  Ict australia pty ltd

  Oct 2006 - Mar 2008

  Payroll coordinator

  • Developed policies and procedures (SOPs) for implementing the in-house payroll process for the Costa Rica operation. Standardized data gathering and processing to ensure accurate payments. • Designed KPIs and control points. • Delivered process specific training to managers and employees. • Ongoing management of the full payroll cycle.

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  Bank of america

  Mar 2008 - Feb 2010

  Human resources generalist

  • Designed, implemented and managed the performance issue management and discipline framework, including related human resources policies, SOPs, SSDs, to standardize corrective actions and reduce risk of labor litigation. • Educated, trained and coached +50 managers on labor legislation and employee relations matters, to increase knowledge and efficiency in disciplinary and performance improvement processes. • Facilitated activities to support organizational changes and to gather employees’ work-related feedback and expectations, such as focus groups, surveys, guided sessions; and worked with managers to develop action plans for improvement. • Investigated employee complaints and provided conflict mediation and resolution. Show less

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  Fiserv

  Feb 2010 - Oct 2015

  • Latin America Business Readiness Leader and Subject Matter Expert for the implementation of Workday and its related organizational changes. Management of stakeholders in the region (Mexico, Costa Rica, Colombia, Brazil and Argentina) to enable awareness and adoption, including communication and training. Alignment with Corporate and Readiness Leaders in other regions for centralized approach. • Strategic Human Resources Business Partner for the operation in Costa Rica. Led transformation of the Human Resources Function in Costa Rica, designed new structure and developed new team capabilities in alignment with the HR global transformation agenda. • Responsible for designing, developing and implementing effective change management activities and communications with leaders and employees about organizational changes that impacted compensation, performance management, career development, talent management and employee services delivery. Show less

  • HR Manager & HR Transformation Change Management Lead for Latin America

    Jan 2012 - Oct 2015

  • HR Business Partner

    Feb 2010 - Jan 2012
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  Mondelēz international

  Oct 2015 - now

  Responsible for leading change in People (HR) projects and transformation journeys, with local, regional and global scope. Main responsibilities:• Identify change impacts per process, persona, location and others, to define change, training and communication activities and interventions that promote engagement and adoption. • Manage communication and connection with stakeholders to ensure understanding of changes, engagement and support from key leaders.• Develop communications and training materials, along with mobilization of change champions/agents to guide transition to new ways of working.• Perform readiness assessments to identify key opportunities to drive the most effective engagement and adoption actions to promote smooth transition.• Monitor adoption and sustainability to determine ongoing interventions.Projects successfully implemented:- Global HR Transformation and Workday Implementation, People Team- Latin America Payroll Transformation, People Services- Brazil HR Solutions Vendor Transition, People Services Show less • Provided coaching and support to Managers and HR Managers in North America and Latin America on Employee Relations matters (under the Employee Experience / People Services organization), in four key areas: disciplinary actions, performance issue management, compliance and job abandonment.• Actively informed, engaged and influenced stakeholders. Partnership with HR Managers, Legal, Business Integrity and Global Security throughout the Employee Relations process. • Subject Matter Expert for the adoption of the Employee Relations model in Latin America. Partnered with HR on designing and delivering training for +300 managers across the region, for awareness and adoption. • Fix it / Continuous Improvement Champion, responsible for reviewing issues and escalations and coordinating improvement actions with the Employee Relations Team. IL6S Green Belt certified. Show less

  • Senior Manager Change Management | Global Digital Services

    May 2023 - now

  • Manager Change Management | Global Digital Services

    Jan 2021 - May 2023

  • Manager Change Management | Global People Services

    Jun 2018 - Jan 2021

  • Employee Relations Manager | People Services Americas

    Oct 2015 - Jun 2018