Experience

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  Citgo

  Apr 2011 - Aug 2011

  Cashier

  •Gained valuable customer service skills through interactions with customers in regards to store deals and prices, gasoline fueling operations, and state lottery rules and regulations •Completed cash transactions and lottery transactions through computer system•Responsible for daily closing operations including restocking products, transferring register deposit to safe, and cleaning the main store and restroom areas

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  University of wisconsin-whitewater

  May 2011 - May 2014

  •Promoted an inclusive community through educational, social, and recreational programming initiatives for up to 63 residents•Counseled peers on personal, academic, and social concerns while making referrals to those in need of campus partners’ services•Managed various administrative duties including maintenance requests, incident reports, room transfers and logging interactions with residents in resident profiles•Conducted meetings with residents to discuss, explain and enforce policies, issues, and concerns•Responsible for joint rounds on week and weekend nights, to ensure safety of residents •Communicated after hours to various Complex Directors, Custodial/ Facilities workers, and Hall Officers pertaining to situations needing immediate attention•Informed appropriate professional staff about community concerns ranging in variance between mental health issues to racial tension on the floor to needs of students with disabilities•Participated in hiring of RA staff during RA selection through group and individual interviews•Designed, created, and promoted various educational information through bulletin board visuals Show less •Provided guidance and support to 3000 new students and their family members during summer orientation and family programs•Facilitated small group information sessions for 25 incoming freshman at new student orientation program, Plan-it-Purple•Aided students with registration assistance •Served as an ambassador of the First Year Experience Office at major campus events •Participated in informational podcasts for new students that highlight UW-Whitewater’s campus and what students can expect when they arrive on campus Show less •Provided customer service by assisting students with questions and scheduling appointments with multiple advisors and Deans in the College of Business & Economics•Trained new student assistants and created schedules for staff of seven •Led special projects as assigned by the Assistant Dean and trained student assistants in project guidelines•Created and organized student folders and documents •Maintained confidentiality with regard to student FERPA protected records Show less

  • Resident Assistant

    Aug 2012 - May 2014

  • Hawk Squad-New Student Orientation Leader

    Jan 2012 - May 2014

  • College of Business and Economics Student Assistant

    May 2011 - May 2014
• 

  University of oklahoma

  Jan 2015 - May 2016

  •Assisted the Community Coordinator in operations of an on-campus apartment community with 550 upperclassman, graduate, transfer, and international students•Acted as direct supervisor for 11 Community Assistants including participation in staff selection, conducting staff development, holding weekly meetings, and supervising in regards to office operational training, scheduling, and day-to-day policies and procedures•Managed all front office and administrative functions, including occupancy reports, key audits, call logs, check-in and check-out procedures, and community facilities and resources•Provided assistance for residents on conflict management and resolution skills, including handling roommate disputes and conflict mediation•Participated in on-call staff duty rotation for two on-campus apartment communities with a population of approximately 1,100 students•Established crisis management experience as a first responder in crisis situations which included handling fires, floods, and severe weather•Contributed to the Residential Curriculum model for the department, including shaping of learning goals and developing strategies for implementation in apartment communities•Planned and implemented at least two complex-wide programming events for residents per month that aligned with Residential Curriculum learning goals•Served as adviser for the student programming group, and provided direction and support on programming and other activities. Conducted one-on-one meetings with the group president•Designed, created, and promoted various educational information through bulletin board visuals•Collaborated on assigned projects, including being a member of the Professional Staff Training committee, and the Departmental Awards Banquet committee Show less •Coordinated section of 30 students•Engaged in weekly meetings with the class instructor to plan for upcoming sessions, assess success, and discuss student progress•Facilitated class discussion and encouraged student engagement over various topics including self & values, communication, diversity, career services, leadership, student development, programming, social media, privilege, LGBTQ, sexual assault, managing emotions, and being an active bystander•Encouraged acceptance and inclusion of all students, no matter race, ethnicity, class, sexual orientation, gender, age, ability, etc. •Provided students with resources, information, and feedback•Offered students the opportunity to meet individually concerning the class or the Resident Adviser position•Responsible for recording and maintaining all records in regards to student grades in an organized manner•Maintained detailed records in regards to each student’s class participation, and attendance•Assisted in the creation and development of course materials and documents•Met with section leader partner weekly to go over lesson plans and class activities•Upheld a level of professionalism at all times Show less

  • Resident Director

    Jun 2014 - May 2016

  • Resident Adviser Class Section Leader

    Jan 2015 - May 2015
• 

  University of wisconsin-superior

  Sept 2016 - Aug 2018

  Admissions counselor

  •Assisted in the development of a recruitment plan and goals for assigned local and national territory that integrated with the overall recruitment plan of the University•Represented the University at college fairs and high school recruitment visits•Advised prospective students and their families regarding admission requirements, academic programs, financial aid and scholarships, and other university policies and procedures•Reviewed and evaluated student applications and made admission decisions •Responded to and initiated contact with students through written, phone, email and in-person methods; Tracked all student contact in Customer Relations Management (CRM) databases•Coordinated and facilitated personalized campus visits for prospective students and families•Joined, and participated in, regional admission and school counselor associations to build solid working relationships; Established working relationships with high school counselors•Assisted in the development and delivery of on-campus events and programs such as Campus Preview Days and Summer Orientation Advisement and Registration (SOAR)•Maintained social media outlets for communication purposes for current and prospective students•Acted as scholarship committee member on behalf of the Admissions Department Show less

• 

  University of minnesota duluth

  Aug 2018 - now

  •Lead, plan, and direct all on-campus and virtual events including overseeing a budget, collaborating with key campus partners, consulting with marketing team for content, and arranging catering•Supervise and direct the day-to-day operations of the Admissions Visitor Center and front desk•Lead, design, and maintain all visit program-related functions within the Slate (CRM) system•Serve as direct supervisor for two full-time staff members; coordinate staff training, establish program priorities, and coordinate staff work activities•Directly supervise, recruit, train, and schedule up to 40 tour guides and six tour guide coordinators (lead students) each semester•In collaboration Admissions Leadership team, oversee work of field staff in their work related to campus visits and programming to support new high school and transfer student recruitment•Hold leadership role and contribute to the overall strategic operations of the admissions office•Build and maintain collegial and productive working relationships with all offices and personnel on campus; work closely with campus partners to determine strategic collaboration efforts•Conduct and facilitate admissions purchasing process as it relates to general admissions supply and front desk and visit operations needs•Manage office inventory such as giveaways items and informational pamphlets and maintain inventory request process for Admissions staff and campus partners•Serve as the first point of contact for front desk staff and students, providing desk and phone coverage and utilizing campus and office knowledge to assist with general problem-solving •Interact with prospective students and guests courteously, tactfully, and professionally. Answer general questions of broad university scope•Maintain statistics of daily visitors to UMD through the use of assessment tools such as Qualtrics and Slate; Analyze and review visit evaluation feedback to inform future campus visit experiences Show less

  • Assistant Director of Customer Service and Campus Visits

    Jan 2023 - now

  • Coordinator of Campus Visits and Programming

    Aug 2018 - Dec 2022