Experience

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  Datajen

  Nov 1999 - May 2004

  Support engineer

  Signing off and acknowledging user acceptance of completed calls within SLA.Troubleshooting and maintenance support of LAN.Carry out computer upgrades and repairs.Assembling and repairing Desktop PC equipment.Telephonic and onsite support.Support of all desktop, laptop, and software queries.Conducting PC upgrades and repairs.Responsible for advanced faultfinding and repair on all Desktops.Assist in user training, support and education.

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  Tss managed services

  Jun 2004 - Jun 2007

  Support engineer

  Signing off and acknowledging user acceptance of completed calls within SLA.Standing in when Team Leader is not available.Troubleshooting and maintenance support of LAN.Telephonic and onsite support.Assisting fellow technicians to solve or/and escalate customer queries.Problem solving and trouble shooting of Microsoft technologies.User support and basic network administration.Ensure Antivirus Protection functionality and updates on Antivirus Software.Support of all desktop, laptop, and software queries.Assist in user training, support and education. Show less

• 

  Sun international

  Jul 2007 - Oct 2015

  Responsible for providing specialist, high-level technical advice and support for the installing, testing and maintaining of server and storage components for the business unit.Ensuring that the Data Centre is kept within a pre-defined standard.Administering and maintaining the unit’s active directory services.Ensuring the necessary data protection procedures implemented, including backups, restores and archiving.Developing plans for the installation of server componentsCompiling project plans and milestones for the implementation of components and systems.Responsible as the server owner at a unit level.Installing and testing of servers and server components.Detecting and responding to server and server component technical problems.Responsible for being the subject matter expert for the resolution of technical issues related to the server for the business unit.Approving and planning changes or configurations.Conduct quality assurance on work performed.Communicate on IT policies and SOP’s to all end-users.Plan and provide solutions to requirements identified. Show less Administer and maintain the unit IT infrastructure.SCCM and SCOM administration.Planning and executing system maintenance and scheduled tasks.Change Control administration and implementing and coordinating system upgrades.Ensure proper closure of 2nd level fault resolution calls within the agreed SLA by engineers.Ensure availability of IT infrastructure, systems and application at the agreed parameters.Ensure the continuous improvement of operational policies & procedures.Carry out similar tasks as an IT Engineer as and when required to do so.Manage and monitor IT Engineers with regard to time management and performance.Liaising with the relevant vendors towards the resolution of technical issues.Server hardware installation, configuration, maintenance, and diagnosing faulty hardwareServer Operating System installation, configuration, maintenance, upgrading and troubleshootingExperience with server maintenance and health checks on Server.Administration of Active Directory - Creating users, mapping network drives etc.Assist users with Internet Connectivity, E-mail and hosting related queries/problems. Show less Provide support on Casino Gaming, POS, and Hotel applications and software.Monitor, troubleshoot and report network infrastructure, and server related problems.Administer daily backups and ensure that the prescribed backup procedure is followed.Monitor server event logs and resolve or report problems in them.Responding to and resolving Helpdesk issuesEnsure that service delivery is in accordance with the business unit’s SLA.Monitoring and administration of the companies Microsoft Exchange, Active Directory and related services infrastructure.Ensure that shifts are handed over in a proper and orderly manner as set out in procedures.Keep the IT manager, and senior engineers informed about the day-to-day issues and alert them as to any operational issues that may require their attention.Update and monitor security on servers, which includes end-user account maintenance and resources, security maintenance, network shares, and shared network printers.Rollout new hardware and software, as well as fixes as required.Ensure that anti-virus signatures and software are kept up to date, both on the servers and on the workstations. Show less

  • IT Infrastructure Support Engineer : Servers and Storage

    Jun 2015 - Oct 2015

  • Senior IT Engineer

    Jan 2010 - May 2015

  • IT Engineer

    Jul 2007 - Dec 2009
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  Adapt it (pty) ltd

  Nov 2015 - Oct 2019

  Provisioning of new Services in the Microsoft Cloud spaceImplement & Support Active Directory, Key resource on Active Directory, Exchange, Office 365 projects in Infrastructure Services.Scheduling and implementing necessary Change ControlsProviding High Level Server Support in Microsoft Environment such as PowerShell scripting and Automation.Perform predictable, repeatable and automated day-to-day system management and Support.Support and respond to problems, complains and service request logged within the SLAProactively ensure the highest levels of systems and infrastructure availabilityWindows Server Administration (Windows Server 2003, 2008 & 2012)Managing assigned projects and program components to deliver services in accordanceSystem Center Administration• Installation and configuration of System Center 2012 and higher• Creating custom client settings as per requirements of the network• Client installation utilizing group policy and SCCM automated tools• Configuring boundaries, boundary groups and detection methods• Creating specific query or direct collection groups• Creating custom reports/software metering• Configuring the distribution point• Creating operating system deployments• Creating task sequences for operating system deployments• Utilizing WSUS to obtain selected software updates on SCCM console. Creating monthly software update collections and deploying to relevant workstation collections.• Monitoring deployments and conducting troubleshooting on failed deployments.• SCCM console health monitoring and remediation Show less Monitoring, maintenance and support of internal systems and ICT infrastructure Ensuring uptime of Data CenterMonitoring and Maintaining all physical and virtual serversExternal service provider liaison for support services Responsible for planning and implementing projects internal and group projectsAdministration of the company ICT infrastructureSCCM, SCOM, and Active Directory administrationOffice 365 administration, reporting and maintenanceTroubleshooting and administration of company Mimecast portal and email policiesAssisting in the administration, documentation and enforcement of policies and procedures.Managing and Maintaining hardware and Software standardsProvisioning of Infrastructure and Services for the groupProvide 3rd Level IT Support for the groupManage Services delivered by 3rd partiesEnsure business agreed SLA's are metEnsure the successful completion of daily activities by staff which include maintenance procedures, backup, and audits Show less

  • Senior Systems Engineer

    Dec 2016 - Oct 2019

  • Microsoft Network Engineer

    Nov 2015 - Nov 2016
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  Massdiscounters t/a game and dionwired

  Oct 2019 - Jun 2021

  It infrastructure support analyst

  Provide 3rd level server enterprise hosting and configuration management support to the Infrastructure team, as well and ensure technical oversight of service provider functions is these areas.Endpoint software deployment, configuration and automation of SCCM.Provide a level of technical expertise for the Change Advisory Board, ensuring that the impact of new changes on the existing IT infrastructure is understood.Ensure that IT Operations standards and processes are maintained for Infrastructure assets, both hosted and across Head Offices, RDC’s and stores.Track systems applications and server release versions / operating system versions.Identify service improvements and drive these to implementation in collaboration with Tech Enablement, IT Projects and IT Operations.Create and manage an Operational Repository where operational documents are stored.Assist Tech Enablement by providing operational information related to existing systems, assets, configuration, costs and service levels.Assess current infrastructure and developing business needs in conjunction with an awareness of relevant emerging technology to promote cost effective and value creating IT solutions.Liaise with outsourced partners who provide infrastructure related services to develop solutions and effect continuous improvement initiatives.Maintain an up to date knowledge of emerging technology trends and developments in areas of interest.Ensure that the defined Governance, Standards and Reporting are adhered to.Developing successful working relationships with a wide range of individuals and organisations, including contact with Project Managers, IT Domain Owners, Business Owners, Directors and Vendors. Show less

• 

  Massmart

  Jun 2021 - now

  Microsoft sccm and intune technical engineer

  Ensure that the immediate and medium term strategy and roadmap laid out for device management is executed as plannedEnsure that the third party service providers perform their operations in line with the established strategyEstablish a uniform approach to the management of operating systems, drivers, patches and critical updates in the organization’s environment, from collaborating with the business demand manager on requirements gathering to mass automated deployment to user devicesAssist in the planning of innovative strategies and deploy improved mechanisms to reduce total cost of user device ownership and cost of critical incident resolutionDeploy and manage consistent, structured and disciplined systems, policies and procedures to ensure stable and quality product & service delivery consistent with company objectives and customer expectationsProvide 3rd level enterprise configuration management support to the Infrastructure team, as well and ensure technical oversight of service provider functions is these areas.Provide a level of technical expertise for the Change Advisory Board, ensuring that the impact of new changes on the existing IT infrastructure is understood with regards to SCCM.Ensure that IT Operations standards and processes are maintained for Infrastructure assets, both hosted and across Head Offices, RDC’s and stores.Track systems applications and server release versions / operating system versions.Identify service improvements and drive these to implementation in collaboration with other teamsCreate and manage an Operational Repository where operational documents are stored.Liaise with outsourced partners who provide infrastructure related services to develop solutions and effect continuous improvement initiatives.Maintain an up to date knowledge of emerging technology trends and developments in areas of interest. Show less