Deep Enrich
Thelma dike
1000 followersTimeline
About me
Customer Support Specialist for SaaS and Fintech | Customer Experience Analyst | Driving Data-Driven Decisions | Excel | SQL| Power Bi
Education
University of lagos
2017 - 2021Bachelor of arts - ba philosophy
Experience
Accelerex
May 2022 - Nov 2023- Agents onboarding to new and existing platforms.- Funds reversal to agent EFT wallet or customer bank account.- Resolution and reporting on token error, transfer limit, password issues using Microsoft Excel for data analysis.- Liaising with agents to ensure service satisfaction and deducing areas of improvements. - Conduct regular operational review for preventive maintenance- Develop and implement plans to improve operational effectiveness- Monitoring of product platform to ensure no glitches or downtime- Resolution of agents’ disputes- Validation of Know-Your-Customer (KYC) documents- Deployment of point of sale (POS) terminals- Management of Business Development Officers- Providing first level support to appropriate departments within the firm
Customer Support Specialist
May 2023 - Nov 2023Operations/Technical Support
May 2022 - Jul 2023
Empire exterior services
Nov 2023 - Apr 2024Customer experience analyst/ support
Seowritingai
May 2024 - nowCustomer support specialist
Atlas
Jun 2024 - nowCustomer support specialist
Licenses & Certifications
- View certificate
Customer service fundamentals
CourseraOct 2023
- View certificate
Kpmg au - data analytics job simulation
ForageFeb 2024 - View certificate
Accenture north america - data analytics and visualization job simulation
ForageFeb 2024 - View certificate
Google data analytics professional certificate
CourseraFeb 2024
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