Deep Enrich
Thelma Dike
1000 followers
Lagos State, Nigeria
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About me
Customer Support Specialist for SaaS and Fintech | Customer Experience Analyst | Driving Data-Driven Decisions | Excel | SQL| Power Bi
Education
University of Lagos
2017 - 2021Bachelor of Arts - BA Philosophy
Experience
Accelerex
May 2022 - Nov 2023- Agents onboarding to new and existing platforms.- Funds reversal to agent EFT wallet or customer bank account.- Resolution and reporting on token error, transfer limit, password issues using Microsoft Excel for data analysis.- Liaising with agents to ensure service satisfaction and deducing areas of improvements. - Conduct regular operational review for preventive maintenance- Develop and implement plans to improve operational effectiveness- Monitoring of product platform to ensure no glitches or downtime- Resolution of agents’ disputes- Validation of Know-Your-Customer (KYC) documents- Deployment of point of sale (POS) terminals- Management of Business Development Officers- Providing first level support to appropriate departments within the firm
Customer Support Specialist
May 2023 - Nov 2023Operations/Technical Support
May 2022 - Jul 2023
Empire Exterior Services
Nov 2023 - Apr 2024Customer Experience Analyst/ Support
SEOWritingAI
May 2024 - nowCustomer Support Specialist
Atlas
Jun 2024 - nowCustomer Support Specialist
Licenses & Certifications
- View certificate
Customer service fundamentals
CourseraOct 2023
- View certificate
KPMG AU - Data Analytics Job Simulation
ForageFeb 2024 - View certificate
Accenture North America - Data Analytics and Visualization Job Simulation
ForageFeb 2024 - View certificate
Google Data Analytics Professional Certificate
CourseraFeb 2024
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