Experience

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  The hartford golf club

  Jan 1999 - Jan 2003

  General manager/chief operation officer

  • Re-organized Management Team – Retained all veteran managers with tenure ranging from 11-22 years while improving morale and performance.• Developed a Comprehensive Clubhouse Renovation Program – Led the master planning and design development process for a project with a budget estimated at $8 million.• Improved Service and Increased Food and Beverage Profitability – Established formal service standards and developed a comprehensive food service training program that produced substantial improvement in member service, growth in sales, and profitability.• Golf Course Renovation Program – Successfully managed a renovation of the Green Nine, including improved drainage, tree management, and reconstruction of greens, tee boxes, and bunkers.• Caddie Program – Formalized the recruitment, training and certification process. Implemented instruction and golf etiquette testing programs that helped increase member usage by 30%.• International Intern Program – Established an intern program that brought eight hospitality students to HGC annually, improving quality in service positions while reducing payroll costs.• Reorganized and Expanded Junior Programs – Raised standards and recruited key staff members, which resulted in increased participation and an expansion of the junior programs. HGC is recognized for its strong, family-oriented programs including swimming, diving, clinics, camps, and day care programs.• Industry Leadership – The course superintendent, golf professional, and controller held leadership positions in their respective national associations.• Promoted Employee Scholarship Program – Improved communication and member support for the club’s employee scholarship program, boosting annual distribution to over $40,000. Show less

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  Baltusrol golf club

  Jan 2003 - now

  General manager/chief operating officer