Experience

• 

  Mcdonalds

  Nov 2007 - Jan 2010

  Crew member

  Processed monetary transactions. Greeted patrons, answered questions, and provided excellent customer service. Prepared food and performed minimal janitorial duties when needed. Communicated with supervision on all safety hazards, issues, and concerns.

• 

  Virginia commonwealth university

  Jul 2012 - Jul 2013

  Resident assistant

  Be available to assist residents with issues and concerns. Direct students in need to appropriate individuals, offices, and services within the University and Richmond community. Mediate conflicts and problem situations between residents while maintaining respect and confidentiality of the persons involved. Perform health and safety checks of the apartment/rooms as outlined by the department. Communicate, support, and enforce university, residential life and housing, state, and federal regulations and expectations. Conduct floor rounds while on duty as well as be on call for 24 hours, at least once a week for any concerns. Uphold scheduled office hours and perform some clerical duties (incident report writing and completion of various forms). Planned and executed events to allow residents to socialize and network in a safe setting. Assist supervisors in various areas when needed. Show less

• 

  Securitas security services usa, inc.

  May 2013 - Dec 2017

  Security officer

  (Short Pump Town Center) (Anthem Blue Cross Blue Shield) (Capital One)- Currently certified in CPR/First Aid- Act as a deterrent from theft, vandalism and other illegal activities. Observe, detect, and deter suspicious activity and crime. Provide customer service to patrons and mall employees when needed. Sign in, verify, and escort patrons into building. Perform rover and mobile patrols of the interior and exterior to ensure a safe environment. Log/record events in a daily activity report, Incident report writing, and enforce code of conduct. Inform supervisor of any safety hazards. Operated multi-line telephone system, monitored closed-circuit television camera systems, as well as monitor and alarms and access control points within the facility. Operated sprinter vans equipped with mobile ATM machines and ensure that they are free from theft, vandalism, or any other suspicious activity. Used observation and detection skills to ensure the safety of associates and myself. Show less

• 

  Virginia commonwealth university

  Oct 2014 - Jun 2015

  Operated a two-way radio console and alerting system to dispatch routine and emergency police calls for service. Provided customer service information and assistance via multi-line telephone system and a walk up service window to refer individuals to police, department or university personnel or another agency. Issued keys to authorized student for after hours use of University buildings. Answered emergency and non-emergency calls while inputting corresponding information into Computer Aided Dispatch (CAD) system to be relayed to officers in the field. Asked questions to gain details, interpret, and analyze a caller’s situation in order to determine and assign the level of priority. Retrieved, input, and researched information from Virginia Criminal Information Network (VCIN) terminal and National Crime Information Computer Teletype (NCIC) system, for routine police functions and investigative purposes. Monitored and responded to computer alarm and access control systems for University properties. Show less

  • Emergency Communications Officer (Emergency Dispatcher)

    Jan 2015 - Jun 2015

  • Intern

    Oct 2014 - Dec 2014
• 

  Home instead senior care

  Jan 2017 - Jun 2017

  Personal care assistant - part time
• 

  Patient first

  Jan 2018 - Aug 2018

  Patient satisfaction specialist
• 

  Garris group family services

  Aug 2018 - Oct 2018

  Mental health counselor
• 

  Adjust to life behavioral services

  Oct 2018 - now

  Mental health counselor