Experience

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  Bbac

  Aug 2012 - Apr 2022

  · Define the project’s scope and plan necessary activities to achieve its goal by preparing business cases, mitigating risks and submitting it to the bank’s management· Solve system issues related to projects in hand with stakeholders in a timely manner and run the overall support of the banks digital business · Generate an ideas funnel towards achieving results in line with the overall strategy, architecting the digital roadmap for the digitization of the bank’s customer journeys for service and product delivery · Ensure reporting to all involved stakeholders and coordinate with operations risks’ department any issue in products and services· Collaborate with key internal support and control stakeholders (Branch operations, Retail, Central Technology and Ops teams, Enterprise Risk, Compliance and Legal) to ideate, build, and manage smooth processes related to digital businesses· Formulate full business requirements (BRD)for products and services· Develop and manage vendor and supplier relationship and contract negotiation, and ensure proper follow up on project deliverables · Monitor products and services’ performance, and profitability, and recommend solutions · Prepare and manage request for proposal (RFP), conduct the necessary scenarios for user acceptance testing (UAT) for newly developed/improved internal automated services, and ensure legal clearance, compliance, and implementation · Assist the management of digital channels (Mobile Banking, Internet Banking for retail customers) for customer journeys, competition benchmarking, customer adoption and usage· Manage assigned projects by fostering a trusted relationship with assigned technical team, business, marketing and other partners in alignment with Bank’s vision· Provide weekly status updates to the senior management and project team members· Oversee all project activities on day-to-day basis to ensure on-time completion of planned tasks and implement adjustments whenever necessary Show less · Evaluated credit worthiness by processing loan applications and documentation within specified limits· Analyzed customers’ file and verified its credibility according to the bank criteria and requirements (information report, CDR, customer income, affordability study, etc.) and proposed specific recommendations to the credit department or assigned committee · Interviewed applicants to determine financial eligibility and feasibility of granting loans· Determined all applicable ratios and metrics and set up debt payment plans· Developed new products related to the consumer loan department, designed, and implemented relevant scenarios, and managed the testing phase of the product · Administered lending activities for consumer loan operations and maintained all internal control on personal loan processes· Maintained effectiveness of personal loan programs and provide training to service personnel· Managed all loan cycle process and determine efficient work plan to achieve all business objectives.· Managed communication with company supervisors and department heads and administered loan information workflow and database applications· Supervised and analyzed all financial reports· Coordinated and supervised proper documentation, guarantees, and collaterals· Followed up on delinquent clients with the recovery department Show less

  • Head Of Business Support

    Sept 2008 - Apr 2022

  • Head of personal loan

    Aug 2012 - Sept 2017
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  Exus

  Apr 2022 - now

  Senior business analyst