Experience

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  Abbey ireland & uk

  Mar 2009 - Dec 2010

  🇮🇪🤝 B2BOrganised and coordinated travel groups in Ireland and Scotland, overseeing all aspects of transportation, accommodation and activity arrangements to provide participants with a seamless and enjoyable experience.- Designed and managed technical itineraries for groups, ensuring that requirements, site visits and industry-specific activities were incorporated into the travel program,- Implemented logistical follow-up processes, including coordinating guide/driver rotations and proactively resolving any operational challenges that arose during trips,- Oversaw expense management processes, including client invoicing and tracking budgets to maintain cost control,- Handled customer complaints, promptly addressing issues, providing suitable resolutions, to ensure a high level of customer satisfaction, - Coordinated and negociated with various suppliers to secure bookings and negotiate favorable rates, optimising costs while maintaining quality standards to ensure compliance with agreed terms and conditions,- Offered assistance to guides and suppliers (24/7 emergency),- Collaborated closely with internal teams, including sales, operations and finance, to ensure seamless coordination and execution of travel programs. Show less 🇮🇪🤝 B2BCollaborated with clients to understand their travel objectives and curated itineraries/quotes that showcased the best of Ireland and Scotland, considering their preferences, budget and time constraints.- Conducted research on local activities to ensure the quality and relevance of proposed itineraries,- Created competitive and compelling quotes, maximising revenue for the company while meeting clients budget expectations,- Actively managed client relationships throughout the planning process, addressing inquiries, providing expert advice and making necessary adjustments to itineraries as per client requests,- Created comprehensive travel quotes, including itemized costs, terms and conditions and clear communication of inclusions and exclusions.⚙️ KEY SKILLS REQUIRED:- Communication, Relationship Building & Management- Sales & Negotiation- Customer Service- Itinerary Design- Quotation- Expense Management- Logistical Follow-up- Destination Knowledge Show less

  • Operations - Account Executive

    Mar 2010 - Dec 2010

  • Business Development Executive

    Mar 2009 - Mar 2010
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  Walt disney world

  Jun 2011 - Jun 2012

  Cultural representative (trainer & security rep.)

  🇺🇸📍 EPCOTDelivered training programs for French Cultural Representatives, focusing on language proficiency, cultural knowledge, guest service excellence aligned with Disney's standards.- Ensured the safety and security of guests and cast members by participating in ongoing training programs to enhance knowledge of security procedures,- Represented French culture and heritage through interactive experiences, conversations and performances, creating magical and memorable moments for guests,- Explained, demonstrated and sold merchandise for some prestigious French brands such as Dior, Guerlain, Givenchy, Thierry Mugler, Moët & Chandon,...- Ensured the availability and presentation of merchandise on the sales floor by regularly checking inventory levels of merchandise and restocking items,- Handled and resolved guest complaints,- Maintained a clean, organised and visually appealing work environment that reflected the essence of French culture and contributed to the overall guest experience.⚙️ KEY SKILLS REQUIRED:- Training & Development- Guest Assistance & Experience Enhancement- Sales & Product knowledge- Complaint Handling & Problem Solving- Inventory Management & Stock Replenishment- Safety & Compliance- Team Collaboration Show less

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  Carr mclean ltd.

  Jul 2013 - Dec 2015

  Sales & customer service representative - french markets

  🇨🇦As the lone French-speaking individual within the company, I held sole responsibility for managing the French markets and serving as the exclusive point of contact for our French-speaking clientele.- Helped in development and implementation of sales strategies to penetrate the French market, identifing new business opportunities and increasing sales revenue,- Provided customer service by taking orders, addressing inquiries, providing product recommendations and offering post-sales support, ensuring customer satisfaction and repeat business,- Actively pursued leads and prospects and prepared customised quotes and proposals to meet customer requirements,- Collaborated with internal teams to ensure timely and accurate order processing, invoicing, shipment tracking and resolution of any logistics or delivery issues,- Attended trade shows and industry events to promote the company's products and network with potential customers,- Acted as a liaison between customers and the company, relaying customer feedback, product requests and market insights to inform product development and business strategies.⚙️ KEY SKILLS REQUIRED:- Sales & Customer Service- Product Knowledge- Communication & Interpersonal Skills:- Problem Solving- Organisation & Time Management- Team Collaboration- Cultural Sensitivity Show less

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  Abbey ireland & uk

  Jan 2016 - May 2018

  French groups market manager

  🇬🇧🤝 B2BLaunched the new French group market in England and Wales for the Irish DMC Abbey Ireland & UK.- Created original customised travel offers and itineraries, highlighting unique experiences and attractions in England and Wales, tailored to the preferences and needs of French markets,- Conducted in-depth research on destination, accommodations, transportation options and local activities to ensure the quality and relevance of proposed itineraries,- Built and maintained relationships with local suppliers, negotiating competitive rates and contracts, ensuring high-quality services and maximising profitability,- Collaborated with the marketing team to develop promotional materials, including brochures, website content and campaigns, to effectively communicate the unique offerings and benefits of the company's services,- Evaluated and monitored quality on offered services and suppliers,- Managed the company's presence at industry events, trade shows and workshops, representing the company and networking with key stakeholders to enhance brand visibility and generate business opportunities,- Coordinated, trained and managed the activities of new and existing trainees.⚙️ KEY SKILLS REQUIRED:- Sales & Business Development- Marketing & Promotion- Market Analysis- Communication- Supplier Management - Team collaboration- Training - Team Management Show less

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  Axcenteo

  Oct 2018 - Jun 2023

  🇫🇷📍 DIRECTION INTERMINISTÉRIELLE DU NUMERIQUEAgentConnect👥 80 000 usersProduct Owner for a Federated Identity Management System (identification & authentication system) provided by the French Government, allowing its Agents to log into other governmental web applications with their existing work account(s).- Implemented a Single Sign-On system from scratch, enabling navigation across different websites without the need for repetitive logins,- Identified user expectations, pain points and deduced expected features, - Deduced expected features based on user insights and selected those that provided the most value to the user base and the organization,- Worked closely with key stakeholders to define and develop the product vision, aligning it with goals and demands,- Translated identified features into user stories, ensuring clear communication of requirements to the development team,- Prioritised user stories within the product backlog, considering factors such as user impact, value and strategic priorities,- Facilitated meetings and prepared security audits for new features and enhancements, - Ensured compliance with regulatory requirements, security and data privacy standards throughout the development and implementation lifecycle,- Implemented Key Performance Indicators (KPIs) to measure and monitor the impact of features on user satisfaction and system performance,- Defined and scheduled releases and versions of the product, - Shared the product vision during agile rituals and provided regular progress updates to the team, presenting achievements, challenges and future plans,- Assisted all partners in the end-to-end implementation of the system,- Provided partner support, addressing technical problems and offering solutions.⚙️ KEY SKILLS REQUIRED:- Product Ownership- Agile & Scrum- User Research & Requirements Gathering- User Story Creation & Prioritisation- KPI Implementation & Analysis- Release Management- Security Auditing Show less 🇫🇷📍 DIRECTION INTERMINISTÉRIELLE DU NUMERIQUEFranceConnect / FranceConnect+ 👥 40 million usersProxy Product Owner for a Federated Identity Management System, a free online identification and authentication system provided by the French government that allows users to log into other websites with one of their existing accounts, without the need to create new separate accounts.- Design a Minimum Viable Product for the partner enrolment and follow-up website,- Maintained and managed product backlogs, ensuring clear visibility of upcoming features and enhancements,- Collaborated with stakeholders to gather requirements, understand needs and effectively translate them into actionable development tasks,- Wrote user stories and prioritised them based on user needs, effectively communicating requirements to the development team,- Collaborated closely with developers, providing guidance and clarifications to ensure accurate and timely delivery of product features,- Defined and scheduled releases / versions of the product,- Conducted testing of all releases in the three available environments, checking for bugs, glitches and ensuring seamless user experiences,- Worked closely with the API data team to ensure secured and efficient transfers between data and create exchanges between the central ID system and other governmental websites, - Worked closely with the Business Department and acted as a key liaison between partners,- Enrolled all partners and oversaw the entire implementation process,- Provided partner support and assistance, resolving technical issues and offering solutions to ensure successful integration and utilisation of the central ID authority.⚙️ KEY SKILLS REQUIRED:- Product Ownership & Backlog Management- Agile & Scrum- User Story Writing & Prioritisation- Quality Assurance & Testing- API Integration & Data Exchange- Partner Support & Relationship Management- Technical Troubleshooting- Team collaboration Show less 🇫🇷📍 FABRIQUE NUMÉRIQUE DES MINISTÈRES SOCIAUXe-MJPM👥 4 000 usersSpearheaded the introduction and widespread adoption of the web application "e-MJPM" across the entire country, targeting judges, social workers, and legal representatives. This initiative aimed to connect protected adults with the appropriate professionals.- Conducted market research and user analysis to identify target user segments, understand user needs while tailoring outreach and promotional activities accordingly,- Worked with agile Scrum methodologies to prioritise and manage tasks effectively, ensuring timely delivery of milestones and successful project outcomes,- Built and maintained strong relationships with key stakeholders to garner support for the tool and increase its credibility within the legal community,- Developed and delivered compelling presentations and demonstrations to educate, onboard, help and train users, showcasing the tool's benefits and ease of use,- Led marketing and promotional efforts, including mailing campaigns, content and event organisation to raise awareness and generate interest in the tool,- Gathered user feedback and collaborated with the product development team to implement enhancements and improvements based on user needs and preferences, - Monitored and analysed key performance metrics, such as user acquisition, user engagement and adoption rates, to assess the effectiveness of marketing strategies and make data-driven recommendations for optimisation,- Collaborated closely with the Product Owners to ensure successful product development and delivery, - Assumed full ownership and responsibilities of the product owner role during the absence of the main Product Owners, typically 2 days a week.⚙️ KEY SKILLS REQUIRED:- Business Development- User Acquisition- Agile & Scrum- Product Knowledge- Marketing & Promotion- KPI & Analysis- Communication- Adaptability & Resilience- Team collaboration Show less

  • Product Owner AgentConnect

    Oct 2022 - Jun 2023

  • Proxy Product Owner FranceConnect / FranceConnect+

    Nov 2019 - Sept 2022

  • Business Developer / Chargée de déploiement

    Oct 2018 - Nov 2019