Experience

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  Compass group

  Feb 2013 - Aug 2020

  Route sales representative

  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.• Stayed in open communication with existing customers to offer immediate access to new products.• Handled customer concerns and issues effectively• Kept vending machines well stocked and emptied of excess funds to protect financialinvestments.• Documented sales by recording order information• Used excellent listening and problem-solving skills to work with customers and quicklyresolve concerns.• Implemented policies and procedures across warehouse and shipping platforms.• Displayed products properly at customer sites and according to company specificationsand policies.• Represented wide range of products and brands.• Determined best routes for driving to customer sites, accounting for such factors asweather and road construction.• Identified customers' needs and provided information on appropriate products in effortto promote cross-selling Show less

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  9x mortgage

  Dec 2020 - Mar 2022

  Loan manager

  • Monitored pipelines to track and log status of loans.• Explained very technical financial information to applicants in easy-to-understandlanguage.• Proactively identified solutions for customers experiencing credit issues.• Created strategies to develop and expand existing customer sales, resulting in increase inannual sales.• Established plans and payoffs for customers' loans, prioritizing control of overall costs.• Supervised loan personnel and motivated to maintain customer service and performancestandards.• Quickly learned new skills and applied them to daily tasks, improving efficiency andproductivity. Show less

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  Rocket mortgage

  May 2022 - Nov 2022

  Mortgage banker

  • Provide excellent customer service• Phone sales• Educate clients on refinance mortgages• Financial knowledge• Achieve and exceed monthly goals• Attend sales trainings to hone my skills• Evaluated client financial positions and identified most appropriate banking products.• Located and pre-qualified clients for mortgages.• Worked with underwriters to fix application problems and resolve issues.• Handled customer complaints with relative ease by conducting research, listeningcarefully, and taking appropriate action.• Monitored pipelines to track and log status of loans.• Explaine very technical financial information to applicants in easy-to-understandlanguage. Show less

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  Fidelity investments

  Dec 2022 - now

  • Electronic Support Specialist

    Aug 2023 - now

  • Customer Relationship Advocate

    Dec 2022 - Sept 2023