Experience

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  Mu sigma inc.

  Jul 2017 - Jun 2021

  As an Analytics manager was responsible for strategic decision making processes through data crunching, assessments and recommendations all while leading a 12 member team of analysts based out of India• Partnered with the inhouse Analytics team of a leading US based Asset management firm to develop Field Sales Optimization model that helped generate new geographical sales territories across multiple US metropolitan areas and products classes; led to 23% increase in YoY sales across newly formed territories in the US wealth region• Collaborated with the Digital Marketing team of a leading pharmaceutical firm to develop and implement an in-house Lead scoring tool. This innovation increased lead conversion rates by 22% and saved the team approximately $200K USD annually on Salesforce licenses, driven by advanced data analytics and machine learning algorithms Show less Worked in the Sales Planning & Execution team wherein i helped the scope and define the business requirements , subsequently creating business proposals that helped the organization acquire analytics projects from prospective clients (Fortune 500 organizations)• Supervised pre-sales team in converting 2 prospective Fortune 500 clients into full time clients by developing a suitable planning strategy and business proposal thereby ensuring the organization bagged contracts worth ~ $1.2M USD• Provided expert technical support and answered complex product-related queries during the sales process simultaneously assisting the team in crafting compelling proposals and RFP responses, highlighting the benefits and advantages of organization’s solutions Show less Worked as a Decision Sciences Analyst where i was responsible for leading a 8 member team that was responsible for executing data analytics projects helping clients understand their business challenges and further collaborating with clients to define the scope and goals of the project or engagement, ensuring alignment between their expectations and the capabilities of Mu Sigma Business solutions• Developed a Regression Model for a UK based retailer to help predict and further visualize product purchase patterns for different products categories across 41 stores in the Great Britain• Managed the day-to-day activities of 20+ analysts in the subgroup; mentored and conducted year-end evaluations • Designed and executed the automation tool for a US based technology giant to help automate the annual performance reports for 50+ physical product categories thereby reducing the turnaround time from a day to 45 minutes• Created and maintained Knowledge Base consisting of solutions from previous projects and testing data to bridge the gap between technical staff and end users, increasing efficiency and accuracy Show less

  • Analytics Manager

    Jan 2020 - Jun 2021

  • Business Development Associate

    Jul 2019 - Dec 2019

  • Business Analyst

    Jul 2017 - Jun 2019
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  Uber

  Jul 2021 - Jun 2023

  Senior analytics associate

  As an Senior Analytics Associate at Uber, i was responsible for leveraging data to drive operational efficiency and support strategic growth initiatives. My key responsibilities included analyzing complex datasets to uncover actionable insights, optimizing Uber’s operational processes, managing strategic projects, and creating compelling data visualizations to inform decision-making. I worked closely with stakeholders based in the EMEA and APAC regions to develop and implement data-driven strategies that enhanced business operations of Rider Experience teams• Orchestrated a product expansion strategy to help scale the Uber Intercity product operations to 11 new cities in India through planning and development of Regional Metrics Driven program for the customer support teams• Directed the Strategy & Planning efforts to operationalize data analytics infrastructure across 30 customer operations teams (who were working on outdated data infrastructure) by collaborating with Global Data Engineering, IT, and Operations teams as part of the Global Lines of Business Movement' initiative by the COO of the organization• Managed a 5-person team to implement a Rider Experience Recommendation Engine for the Customer Experience team. Utilized regression modeling to estimate city-specific ticket capacity and analyzed customer support metrics, resulting in a 38% reduction (over 6 months) in Customer Ticket Handle time metrics Show less