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Alison Jenkins

Alison jenkins

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location of Alison JenkinsGloucester, England, United Kingdom
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  • Timeline

  • About me

    Principal Platform Engineer at Brambles

  • Education

    • Gloucestershire college

      2012 - 2014
      Hnd in computing and systems development computing, project management, system design and testing distinction

      Completed course with Highest Grade (Distinction)

    • Gloucestershire college

      2003 - 2009
      Btec national diploma in software development computing and systems development

      During my Higher National Diploma in Computing and Systems Development we besides our main course modules organised and managed a project to put on a Fireworks display for the college open evening in November.We also worked on a project to develop a tool for use by the college for assisting them with the management of trips. While we did not complete this project due to delays caused by things out of our control we did get a partially working system in place.The modules I did on… Show more During my Higher National Diploma in Computing and Systems Development we besides our main course modules organised and managed a project to put on a Fireworks display for the college open evening in November.We also worked on a project to develop a tool for use by the college for assisting them with the management of trips. While we did not complete this project due to delays caused by things out of our control we did get a partially working system in place.The modules I did on my Higher National Diploma were:Business Skills For E-Commerce, Computer Systems, Employability andProfessional Development, Project Design Implementation and Evaluation, Management ofProjects, Website Design, Database Design Concepts, Object Orientated Programming,Software Applications Testing, Quality Systems in IT, Data Analysis and Design, WebApplications Development, Programming in Java, Networking Infrastructure, Local AreaNetworking Technologies, IT Virtualisation. Show less

  • Experience

    • Messagelabs

      Mar 2009 - Feb 2011
      Support centre technician

      * Monitoring the MessageLabs infrastructure, dealing with any problems as and when they occur.* Writing updates on incidents to be relayed across the company so that First Line Support and the rest of the company could accurately communicate with customers regarding any impact to them.* Dealing with hardware failures in remote data centres by instructing remote hands on which part to swap out and dealing with warranty claims.* Dealing with escalated Support tickets and answering any questions that First Line support may have.* Updating and improving documentation on team processes. Show less

    • Symantec

      Feb 2011 - Aug 2012
      Software engineer

      Fixing bugs and adding features to the internal monitoring systems of the Symantec.cloud (formerly MessageLabs) infrastructure. The majority of the code I was writing was in the Perl scripting language but I also wrote some Python and C++ programs. This involved:* Reading and actioning bug reports and feature request tickets for the internal monitoring systems.* Fixing bugs and implementing features in the internal monitoring systems.* Maintaining monitoring database servers and their databases.* Debugging and Fault finding based on bug reports.* Writing tools to aid in the monitoring of the Infrastructure.* Documenting and presenting changes to the Change Review Board (CRB) and aiding in the rollout of the changes to the infrastructure. Show less

    • Fasthosts internet ltd

      Apr 2016 - Feb 2017
      Server support advisor

      Taking support calls from Fasthosts customers and diagnosing the problem and either fixing it or advising them on how to fix it.

    • Claranet

      Feb 2017 - Feb 2021
      Site reliability engineer

    • Synalogik innovative solutions limited

      Feb 2021 - Oct 2024

      • Lead Site Reliability Engineer

        Mar 2024 - Oct 2024

      • Site Reliability Engineer

        Feb 2021 - Oct 2024

    • Brambles

      Oct 2024 - now
      Principal platform engineer

  • Licenses & Certifications