Experience

• 

  Keybank

  Nov 2007 - Aug 2024

  Evaluated and maintained high-risk clients and prospects for Commercial Bank and Enterprise Payments. Drove and documented decisions reached during client reviews. Developed an understanding of various risk pillars beyond BSA/AML: Credit Risk, Operational Risk, Privacy, Payment Card Industry Compliance (PCI Compliance), etc. Reviewed clients regularly, involved relevant staff, and assisted teams in review preparation. Utilized Excel and Tableau to ensure high-risk clients were appropriately identified and included in the population. • Achieved a 97.5% completion rate for 2022 and 2023 annual reviews.• Expanded and defined the High-Risk Client Review Group Program with a first line of defense point of view, including implementing review forms, standard notifications outlining requirements, checklists for risk types, and recommendation form revisions to create a consistent review format.• Established Service Level Agreements for the process, ensuring timely reviews.• Implemented Exception and Extension processes, resulting in improved sales team accountability.• Rewrote desktop procedures to create a step-by-step process incorporating new program requirements.• Created more effective risk management strategies by redesigning the scorecard to assess the commercial payment portfolio’s risk exposure. Show less Drove the replacement of the Due Diligence Application for Customer Due Diligence and Enhanced Due Diligence to allow for a holistic view of customer BSA/AML risk. Managed due diligence operations and staff to ensure compliance with BSA/AML regulations, which included overseeing the onboarding and offboarding of high-risk clients to mitigate potential risks.• Streamlined the process flow for due diligence to provide consistency between newly identified risks and ongoing periodic reviews.• Reduced customization of the new platform by 60%, leveraging existing functionality within the vendor application and challenging the status quo for the process.• Created an in-application process for "voting" on customer retention, allowing for an ongoing rather than a static weekly process, gaining the efficiency of two full-time employees.• Leveraged BOT technology to streamline the account closure process, reducing time spent by 50%. Show less Coordinated projects within the Financial Crimes Platform Replacement Program. Worked cross-functionally with compliance and technology partners to improve operational efficiency while ensuring regulatory compliance. • Led AML Operations during the KeyBank-First Niagara merger, ensuring a smooth integration of high-risk clients.• Improved anti-money laundering technology with a new vendor platform for the Anti-Money Laundering Detection and Investigation teams ensuring continued compliance with regulations.• Served as Change Management Lead for implementing a new Currency Transaction Reporting platform.• Launched the Beneficial Owner application and business processes 30 days before the federally required deadline. Show less Managed Key Private Bank's business continuity plans; administered the "hot site" for corporate and private banking functions; and oversaw investment due diligence reviews.• Functioned as primary contact for the review of annual AML procedure remediation.• Advised the RISC Officer of any areas of concern for high-risk AML clients.• Coordinated the annual full-scale tests for the alternate site for participating lines of business.• Drove process improvements to the site testing process, enabling a 99% success rate for site tests.• Partnered with KPB executive management to meet annual Business Impact Analysis requirements.Additional Relevant ExperienceKeyBanc Capital Markets, Inc., Brooklyn, OH, AML Senior AnalystKeyBank NA, Brooklyn, OH, Operations Manager | Transportation and Remarketing Specialist | Collection Specialist Show less

  • Enterprise Payments Risk Manager

    Jan 2022 - Aug 2024

  • Business Leader - AML Transformation | Due Diligence Operations Manager

    Mar 2019 - Jan 2022

  • AML Transformation Implementation Sr. Project Manager

    Jan 2016 - Mar 2019

  • Customer Due Diligence Manager

    Mar 2012 - Jan 2016

  • Project Manager IV

    Nov 2007 - Mar 2012