Experience

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  National institute for freshwater and fisheries research - niffr

  Apr 2016 - Jun 2016

  Industrial trainee
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  Nigerian institute for oceanography and marine research

  Jul 2016 - Sept 2016

  Industrial trainee
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  Loshes chocolate

  Dec 2017 - Aug 2018

  Customer relations manager
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  Eyowo

  May 2020 - Jun 2020

  Customer service representative
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  Kabzeel group

  Aug 2020 - Aug 2023

  Relationship manager
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  Nikitha cornwall

  Feb 2022 - Dec 2022

  Virtual assistant
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  Blessing abeng

  Jan 2023 - Aug 2023

  Executive virtual assistant
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  Asset & resource management holding company (arm holdco).

  Nov 2023 - Oct 2024

  Customer experience executive

  o Educate clients on how to maximize their pension benefits and the importance of planning for retiremento Help clients with account related task such as updating personal information, changing beneficiaries and managing contributions, assist clients with inquiries regarding their pension plans, benefits, contributions and withdrawals.o Manage customer's complaints simultaneously through efficient multitasking. o Document and ensured valid customer contact on Dynamics CRM for use in further interactions and follow-up communications.o Addressed customer issues via telephone with compassion, professionalism and in-depth product and process knowledge. Show less

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  Blowfish contractors

  Sept 2024 - Sept 2024

  Team lead manager

  - Spearhead a high-performing team of subcontractors and supervisors, driving excellence and timely execution across multiple maintenance projects.- Oversee the seamless execution of work orders, from initiation to completion, ensuring strict adherence to quality standards and client expectations.- Act as the pivotal liaison between stores, technicians, and management, streamlining communications and resolving issues to guarantee operational efficiency.- Deliver comprehensive weekly performance reports and conduct strategic daily standups, providing actionable insights to senior leadership and ensuring alignment with business goals.- Collaborate closely with MDs, delivering critical updates and recommendations to enhance service delivery and operational workflow.- Optimize the use of digital platforms for real-time work order tracking, enhancing accuracy, transparency, and process efficiency. Show less