Experience

• 

  Gannon university

  Jan 2011 - Nov 2013

  Lab support analyst

  Bolstered student lab usage 5% scheduling and performing routine computing, network andapplication support• Minimized student complaints 6% acting as point of contact for information systems staffassisting students and staff experiencing non-routine or complex computer-related problemsinvolving a large variety of applications software.

• 

  Brainbakerymag

  Jun 2017 - Aug 2018

  Project quality manager

  Consulted with executives: delivered strategies designed for re-branding and expansion usingquality management protocols• Drafted and enforced planning of project schedules and deliverables as well as planning,management and monitoring of minor company projects from concept to launch.• Improved quality and quantity of traffic by 7% designing and maintaining new company siteusing support processes (e.g. tech standards, monitoring utilities, tuning/optimization, etc) toensure traffic integrity Show less

• 

  Space coast office of tourism

  Sept 2017 - May 2018

  Asst data analyst

  • Boosted public events security by 5-10% through data analysis with Director of Space Coast Tourism and designed and delivered quality project management strategies• Monitored 20+ events with 0 successful breaches• Installed system of physical access controls including POLP, badges, laptop locks, password and device policies to cut risk 20%.

• 

  Florida institute of technology

  Aug 2018 - Dec 2018

  Incubator manager

  Led 15+ successful projects assigned by the College of Business and Incubator Directors• Reduced clients’ business risk by an average of 30% via Market research to consult clients on the bestcost-effective ways to minimize clients’ business vulnerabilities.• Trained 7 incubator clients in business frameworks and methodologies, not limited to: Business Model Canvas,Process Improvement, Investigative Model Troubleshooting, Critical Problem Solving, and Basic BusinessAnalytics

• 

  Op mgmt solutions

  Dec 2018 - Jul 2019

  Independent analyst

  Consulting with executives and stakeholders, gathering requirements for Hey Bloo! application design in coordination with Verdi Eco SchoolDelivered strategies for We.We, Inc towards re-branding and expansion using ISO 900 protocol to identify and address problem areas within the company.

• 

  Intuit

  Mar 2019 - Apr 2022

  Product support supervisor tier i

  Performed Technical Support and Product Support for Quickbooks Desktop, Quickbooks Desktop Enterprise and Turbotax Online

• 

  Florida institute of technology

  Jul 2019 - Feb 2020

  Programming technician

  Improved ASC’s test proctoring, scheduling, tutoring, and data collection processes by 5% performing routinechecks and maintenance on full stack on department’s private web server and database.• Troubleshooted 50+ IT-related issues and trained 50 employees, supervisors and directors in secure systemusage improving department response time by 10%• Improved department reporting by 5% creating and presenting weekly MySQL reports for data analysis tosupervisors and department directors.• Reduced student, faulty and staff complaints by 15% executing routine updates and bug fixes to HUB andAcademic Support Center website Show less

• 

  Orion180

  Apr 2022 - Apr 2023

  Jr. devsecops

  Provided timely IT support and system administration to over 125 employees, managers and executives usingMicrosoft 365 and Azure Active Directory improving response time and internal IT reporting by 25%• Slashed department and company expenses by $10000/year by designing and implementing internal SIEM viaAzure DevOps, reducing department backlog by 10% and team backlog by 50%• Reduced security incidents via phishing and smishing by 20% implementing new internal whitelisting protocolsand conducting security training all 125 employees, mangers, and executives.• Reduced surface area attacks on company IaaS by 20% performing monthly vulnerability assessments,quarterly penetration testing and managing internal SIEM with Azure Security Center and Microsoft Defenderfor Cloud Show less

• 

  Firstsource

  Sept 2023 - now

  Information technology help desk technician
• 

  Etech global services

  Aug 2024 - now

  Information security consultant