Shea Hester

Experience

• 

  Thompson Construction Group, Inc.

  Jun 2006 - Apr 2007

  Jr. Project Manager

  • Assisted in the overall planning, scope, and estimating for new construction projects. Created proposal for $60 million dollar HVAC contract that company was awarded. • Supervised 10-30 people for multi-million HVAC commercial projects such as hotels, resorts, restaurants, etc. Performed weekly job site inspections that ensured quality workmanship and safety. • Translated daily instructions in Spanish for Hispanic employees.

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  American Honda Motor Company, Inc. (East Coast Honda)

  Apr 2007 - Nov 2007

  Vehicle Sales Consultant

  • Met with new and existing customers and assisted them with finding the right vehicle.• Explained various features and benefits of vehicles and discussed total cost and financing options.

• 

  Monster Resorts Group

  Aug 2007 - Mar 2009

  Vacation Sales Consultant/Manager

  • Customized vacation packages to customers over the phone and in person.• Acquired manager role within first 6 months.• Provided job training for new hires and team supervision of 10-15 employees.• Contributed to vacation sales totaling over $500,000.

• 

  ARS Rescue Rooter HVAC

  Mar 2009 - Jul 2010

  HVAC Sales Consultant

  • Provided in-home consultations for both residential and commercial HVAC equipment to potential customers.• Performed a manual load process for each consultation and ensured that the system quoted was the proper fit.• Obtained monthly sales goals that ranged between $50,000 to $100,000 per month.

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  Amazon

  Aug 2010 - Aug 2023

  • Ensuring the daily needs of our highest-earning KDP accounts, which represent 47% of total KDP revenue, are handled with same-day service through our VIP support channel.• Reporting issues/trends to appropriate teams, stakeholders, and senior leaders, while identifying the origins of errors using root cause analysis (RCA).• Identifying, troubleshooting, and resolving issues on the Amazon site and backend systems.• Conducting various outreach initiatives throughout the year generally for promotional purposes and gathering feedback. Show less • Educated new and existing publishers about our paid services for editing, interior layout, and cover design. • Scheduled phone consultations for qualified authors with one of our Senior Publishing Consultants.• Consistently exceeded monthly qualification goal of 90 to 100 authors by an average of 15%. • Drove content acquisition initiatives with the Kindle Outreach Program by offering complimentary formatting for Kindle to publishers of top-selling, print-only titles.• Aided in the creation, development, and writing of informative webinars in 2016 and 2017. Once created, I moderated and hosted the webinars. Show less

  • Small Business Team Manager at Amazon/KDP

    Nov 2021 - Aug 2023

  • Customer Service Specialist

    Feb 2017 - Nov 2021

  • Publishing Associate

    Aug 2011 - Feb 2017

  • Customer Service Representative

    Aug 2010 - Aug 2011
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  Integrated Finance & Accounting Solutions (IFAS)

  Sept 2023 - now

  Process Analyst