Zahi Mouawad

Experience

• 

  Byblos Bank Group

  Nov 2007 - May 2024

  Led a team to achieve branch sales targets through personalized client service, strategic follow-ups, and market trend analysis. Promoted financial products, strengthened customer relationships, and prepared performance and business opportunity reports. Managed sales operations, coached a sales team, and implemented proactive outreach strategies to drive customer retention and revenue growth. My efforts aligned team performance with organizational goals, achieving consistent success in sales targets. Provided tailored financial solutions, guided junior bankers to enhance performance, and cultivated relationships with high-net-worth clients to meet their unique financial needs. Supported client account management, resolved financial inquiries, and assisted senior bankers in meeting branch sales goals with a client-focused approach. Managed client accounts, cross-sold banking products, and delivered high-quality customer service to enhance the overall client experience.

  • Customer Relationship Senior Officer

    Sept 2020 - May 2024

  • Assistant Branch Manager - Sales

    Apr 2018 - Sept 2020

  • Senior Personal Banker

    Apr 2011 - Mar 2018

  • Customer Relationship Officer

    Nov 2008 - Mar 2011

  • Personal Banker

    Nov 2007 - Oct 2008
• 

  OMT - Online Money Transfer

  Sept 2024 - now

  Agent Network Field Task Force

  Responsible of expanding OMT and OCI agent networks by building and maintaining relationships with agents, providing tailored training and support, conducting site visits, and identifying key locations for network growth. I also report performance insights to aid in assessing network effectiveness and market conditions.