Yesenia Nieves

Experience

• 

  Apple

  Nov 2021 - Feb 2022

  Specialist

  SpecialistApple - Aventura, FLNovember 2021 to February 2022• Resolved customer information and complaints• Responsible for cashier duties• Handled online orders and credit card transactions• Answered general questions• Assisted customers with a warm and professional attitude • Answered calls from customers• Set up client appointments• Provided policy and service information

• 

  Robert Acensio campaign for congress

  Oct 2022 - Nov 2022

  Remote Customer Service Representative

  • Answered phones and assisted Voters with any changes on their ballots• Provided excellent voters support• Wrote call center scripts• Answered any comments, questions or concerns about the upcoming elections • Operated the live chat

• 

  Gap Inc.

  Apr 2023 - now

  Senior Team Lead

  -Greeting guest in a timely manner- Making sure I offer any discounts available to our guests. -Training new hires. -Making sure that all registers were accounted for before opening and after closing. -Maintaining front of house meet and kept up.