Liu Ann Cisneros, MBA

Experience

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  Adreima

  May 2011 - May 2016

  Financial Services Advisor/Bilingual Eligibility Specialist -- Charity Care

  Managed a caseload of 35 patients per day for Bergen Regional Medical Center.Asked by upper management to train staff members on hospital protocols, care guidelines, and software applications.Led referral review and screened patients for potential Charity Care eligibility and ensured timely submittals to the appropriate agency.Processed applications and acquired all necessary releases, signatures, and documents, and kept detailed logs of all actions.Maintained appropriate communication with the hospital of all approvals and denials of coverage.Maintained structured contact with the applicant and the responsible government agency, by phone, whenever possible.Consistently recognized for improving customer service satisfaction, swiftly addressing customer needs, questions, and concerns Show less

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  Berkeley College

  May 2016 - Aug 2017

  Administrative Assistant

  Provided comprehensive support to the Academic Advisement team, including maintaining department calendars and staff schedules.Managed student records and contracts, registration, and enrollment, and utilized PeopleSoft to perform academic advising tasks.Led expense processing, and developed reports, spreadsheets, and presentations.Ran reports in Query and Crystal Reports, processed SAP for the department, and used Salesforce and other software programs.Managed special projects, oversaw supply purchasing, and maintained central department voicemail and email box. Show less

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  Sims Metal Management - Steel Yard

  Feb 2018 - Apr 2018

  Documentation Specialist

  Led the review of documentary credit terms and conditions in conjunction with sales contracts, and prepared and reviewed documentation in accordance with letter of credit and/or open account requirements.Trained and mentored less experienced and new personnel on document preparation and other aspects of the role.Collaborated in obtaining most competitive credit pricing from a consortium of banks and insured all letters of credit were negotiable.Oversaw fund collection from banks across the globe when negotiating documents under letters of credit or open accounts.Ensured proper documentation, including stowage plans, packing lists, statement of facts, and surveys, collaborating with Joint Ventures (JVs) before, during, and after loading of containers and/or bulk vessels.Managed containerized shipment logistics, including booking confirmations with shipping companies and forwarders, as well as communicating with JVs for loading schedules, cargo cut-off dates, and latest shipment dates.Generated customized reports, analysis, and forecasts, as well as updated spreadsheets and/or databases.(Temporary Contract through Aerotek) Show less

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  Ferrara Fire Apparatus Inc

  Jul 2018 - Sept 2018

  Executive Assistant

  Effectively supported the management team, maintaining calendars and fielding customer service inquiries.Managed fire apparatus database, creating and maintaining entries, reviewing data, and ensuring accuracy.Consistently acknowledged for exemplary communication skills when interacting with floor personnel.(Temporary Contract through Aerotek)

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  Liberty Contracting

  Nov 2018 - Nov 2021

  Executive Assistant/Department Operations

  Successfully provide comprehensive administrative support for the company President, overseeing all calendar management, travel arrangements, and expense management.Manage Estimator job assignments, maintain daily bid lists, and administer pre-qualifications for subcontracting work.Maintain proper commercial insurance coverage for all company projects and provide high-level customer support.Comprehensively answer questions and relay messages to appropriate departments via email and phone.Hired into FT permanent position following a successful contract role. Show less

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  Thales

  Dec 2021 - now

  Operations Support